Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 08:46 UTC
Investigating - We are receiving reports that the LiveReports Designer page is inaccessible at the moment for some of our customers. Our teams are investigating these reports to find the root cause of the issue and resolve it as soon as possible

We apologise for the inconvenience and thank you for your patience.
Sep 19, 06:18 UTC
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on our PHL Data Center Report Data Warehouse Servers to update our SSL Certificates. During this maintenance window, customers may be unable to connect to the Data Warehouse and update Performance Dashboard Excel Workbooks for up to 15 minutes.

Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.

Maintenance ID #20180919.0424
Posted on Sep 19, 20:33 UTC
We will be performing maintenance on our LON Data Center Report Data Warehouse Servers to update our SSL Certificates. During this maintenance window, customers may be unable to connect to the Data Warehouse and update Performance Dashboard Excel Workbooks for up to 15 minutes.

Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.

Maintenance ID #20180919.0426
Posted on Sep 19, 20:37 UTC
This year, as we continue to make significant investments and improvements to our services, we will be moving over to much larger internet circuits along with the equipment to support this change.

Due to the nature of this infrastructure upgrade, customers can expect several intermittent outages and periods of latency between 22:00 UTC on September 29th to 02:00 UTC on September 30th. These intermittent outages and periods of latency will be brief, lasting up to 2 minutes with the exception of the first which is expected to last up to 8 minutes.

While we are expecting to complete the upgrade within this span, we have planned the maintenance to last through 4:00 UTC on September 30th to account for additional testing. Should there be any issues that could potentially cause additional interruptions, we will notify you via an update to this posting.

We fully understand the impact that these short service interruptions and periods of latency have and thank you for your willingness to work with us.

Maintenance ID#20180905.0805
Posted on Sep 5, 18:41 UTC
Este año, mientras continuamos llevando a cabo inversiones y mejoras significativas a nuestros servicios, nos cambiaremos a circuitos de Internet mucho más amplios junto con el equipo necesario para respaldar este cambio.

Debido a la naturaleza de esta actualización de infraestructura, los clientes pueden esperar diversas interrupciones intermitentes y períodos de latencia entre las 22:00 UTC del 29 de septiembre y las 02:00 UTC del 30 de septiembre. Estas interrupciones intermitentes y períodos de latencia serán breves, y durarán hasta 2 minutos con la excepción de la primera instancia, que se espera que dure hasta 8 minutos.

Aunque esperamos completar la actualización dentro de este período, hemos planificado que el mantenimiento dure hasta las 4:00 UTC del 30 de septiembre en caso de que sea necesaria cualquier prueba adicional. En caso de que se presente cualquier problema que pueda potencialmente causar otras interrupciones, le notificaremos por medio de una actualización a esta publicación.

Comprendemos totalmente el impacto que tienen estas breves interrupciones de servicios y períodos de latencia y le agradecemos su voluntad para trabajar con nosotros

Maintenance ID#20180905.0805
Posted on Sep 5, 18:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:32 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:31 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:30 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:28 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:27 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:15 UTC
Past Incidents
Sep 26, 2018
Completed - The scheduled maintenance has been completed.
Sep 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 15:42 UTC
Scheduled - This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URLs below to our Release Notes and to register for our upcoming webinar!

Release Notes: https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm

Webinar Registration:
https://www.datto.com/events/autotask-psa-2018.2-release-details-at?source=sales-inv-20182newpsa-webinar-092518
Sep 7, 17:48 UTC
Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:00 UTC
Scheduled - In order to provide you with the best possible service and to head off a potential performance issue, we will be performing maintenance to the Merlot platform. During this window customers can expect their devices to reconnect, and there may be some slow down to the Agent Browser functionality. We apologize for the late notice!
Sep 19, 13:29 UTC
Sep 20, 2018

No incidents reported.

Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 15:41 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 15:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 15:39 UTC
Scheduled - This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URLs below to our Release Notes and to register for our upcoming webinar!

Release Notes: https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm

Webinar Registration:
https://www.datto.com/events/autotask-psa-2018.2-release-details-at?source=sales-inv-20182newpsa-webinar-092518
Sep 7, 17:44 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 15:36 UTC
Scheduled - This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URLs below to our Release Notes and to register for our upcoming webinar!

Release Notes: https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm

Webinar Registration:
https://www.datto.com/events/autotask-psa-2018.2-release-details-at?source=sales-inv-20182newpsa-webinar-092518
Sep 4, 17:06 UTC
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - In order to provide you with the best possible service and to improve platform stability we will be performing a critical maintenance to the Concord platform. During this window customers can expect their devices to reconnect, and there may be some slow down to the Agent Browser functionality. We apologize for the late notice!
Sep 17, 15:24 UTC
Sep 17, 2018
Resolved - The changes made by our Engineering Teams should have resolved the issue and the LiveReports Designer page should be fully accessible.

Our apologies for the inconvenience this caused today.

Thank you for your patience.
Sep 17, 18:05 UTC
Monitoring - Our Engineering Teams have resolved the issue and we are currently monitoring the LiveReports Designer component to ensure that the issue is fully resolved.

Thank you for your patience and we apologise for any inconvenience caused.
Sep 17, 15:38 UTC
Update - There are still reports that the LiveReports Designer page is inaccessible at the moment for some of our customers

Our teams are still investigating these reports and aim to resolve it as soon as possible

We apologise for the inconvenience and thank you for your patience
Sep 17, 12:20 UTC
Investigating - We are receiving reports that the LiveReports Designer page is inaccessible at the moment for some of our customers

Our teams are investigating these reports to find the root cause of the issue and resolve it as soon as possible

We apologise for the inconvenience and thank you for your patience
Sep 17, 10:06 UTC
Monitoring - The issue has been resolved and the LiveReports Designer should be accessible for all customers now on the UK Zone.

We are monitoring the service and subsequent reports to ensure that the issue is fully resolved.

We apologise for the inconvenience this may have caused.
Sep 17, 08:57 UTC
Investigating - We are receiving reports that the LiveReports Designer page is inaccessible at the moment for some of our customers

Our teams are investigating these reports to find the root cause of the issue and resolve it as soon as possible

We apologise for the inconvenience and thank you for your patience
Sep 17, 07:38 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - This incident has been resolved.
Sep 14, 12:48 UTC
Investigating - We are currently receiving reports of connectivity issues on the Merlot platform.

Our teams are working on the issue and connectivity should be back to normal now.

We are currently monitoring the performance to ensure that the issue has been resolved.

We apologise for any inconvenience caused!
Sep 14, 10:53 UTC
Sep 13, 2018
Resolved - This incident has been resolved.
Sep 13, 05:43 UTC
Monitoring - We have confirmed that the connectivity issue on AW and AE2 zones has been resolved. We will continue to monitor system health. We apologize for the inconvenience this has caused.
Sep 13, 01:23 UTC
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 17:04 UTC
Scheduled - This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URL below to our CommunityOnline Release Notes and Roadmap for the most up to date information. https://success.autotask.net/t5/Release-Notes-Roadmap/bg-p/ReleaseNotesRoadmap
Sep 4, 17:02 UTC