All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datto RMM Maintenance - Pinotage Nov 17, 09:00-18:00 UTC
In order to provide you with the best possible service, we will be performing maintenance on Pinotage’s primary database. During the maintenance window, the platform will run in reduced functionality mode with Jobs, Reports, Auditing, PSA/Datto Sync, API, MDM functionality disabled. RTO and alerting will remain active, though devices reconnections should be expected, and the CSM will be unavailable for around 10 minutes towards the end of the window. The CSM will remain available, however changes should be avoided during this period and it should be used on a read-only basis.
Posted on Oct 19, 11:10 UTC
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 16:06 UTC
Update - The fix has been deployed to all zone and the service is fully restored.

An RCA will be produced and distributed in due course
Nov 15, 15:41 UTC
Monitoring - Our Engineering team has identified a fix for the issue and will deploy it as soon as possible.
We believe this will resolve the issue and we will continue to monitor the service afterwards.

Users may experience some interruption to the service when working with Tickets or Ticket related activities for 1-3 minutes while the fix is being applied.

Thank you for your understanding and we apologise for the inconvenience!
Nov 15, 14:10 UTC
Identified - We believe that we have identified the issue that is causing the errors to appear and are diligently working on a resolution.

We appreciate your patience and apologise for the inconvenience!
Nov 15, 11:39 UTC
Update - We are investigating the reports of errors being received when trying to work on tickets. Similar errors are also reported when trying to create Tickets or Ticket Notes via the Incoming Email Processor.

Our Teams are working diligently to identify and resolve these issues as soon as possible.

We apologise for the inconvenience!
Nov 15, 09:37 UTC
Investigating - We are currently receiving reports that a few customers are experiencing errors while navigating in the product. Our Technical Team is already investigating the reports and we are aiming to resolve this issue as fast as possible.

We apologize for this experience! Updates will be provided regularly.
Nov 15, 09:01 UTC
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 UTC
Scheduled - Purpose: We will be performing maintenance on the Zinfandel platform. This work is to improve remote takeover requests on the platform.

Impact: Devices will likely reconnect once during the maintenance window. In addition, remote requests to devices may need to be retried.
Nov 6, 18:07 UTC
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 11:00 UTC
Scheduled - Purpose: We will be making vendor recommended changes after the Network issues experienced on October 11th – 13th.

Impact: No service interruptions are expected due to redundancy in our network tier. However, Customers may experience latency or a brief outage if we have to revert the changes. Up to 2 incidents of potential latency during maintenance window.


Change Control Ticket - T20181022.0472
Oct 22, 20:26 UTC
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.