All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Um allen unseren Benutzern besseren Service bieten zu können, werden wir in unserem Londoner Rechenzentrum eine Wartung vornehmen, damit unsere Kunden gleichmäßig auf unsere Sitzungsanbieter verteilt werden. In diesem Zeitraum werden Kunden möglicherweise bei ihrer aktuellen Sitzung abgemeldet und müssen sich erneut anmelden.

Maintenance ID# 20180808.0560
Posted on Aug 10, 15:29 UTC
In order to provide better service to all of our users, we are going to be performing maintenance on our London Datacenter to balance our customers across our session providers. During this window, customers may be logged out of their current sessions requiring them to log back in.
Maintenance ID# 20180808.0560
Posted on Aug 10, 15:27 UTC
Dies ist die Bereitstellung von 2018.1 mit den folgenden Funktionen: Firmenstandorte, Geschäftssparten, neue Benutzeroberfläche für Aufgaben und vieles mehr. Nutzen Sie die nachfolgende URL zur Informationsseite für Version 2018.1, um eine detaillierte Liste dieser neuen Funktionen und Verbesserungen zu erhalten.

https://ww7.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Aug 21, 17:42 UTC
Esta es la implementación de 2018.1, la que incluye lo siguiente: Ubicaciones de empresa, Líneas de negocios, Nueva interfaz de usuario de tareas y más. Vaya a la URL a continuación para acceder a nuestra página de información de la versión 2018.1. Aquí, verá una lista detallada de estas fabulosas nuevas características y mejoras.

https://ww12.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Aug 21, 17:40 UTC
This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URL below to our CommunityOnline Release Notes and Roadmap for the most up to date information.

https://success.autotask.net/t5/Release-Notes-Roadmap/bg-p/ReleaseNotesRoadmap
Posted on Aug 21, 19:45 UTC
PSA - LR Zone 2018.2 Major Release Aug 29, 01:00-04:00 UTC
This is the deployment of 2018.2 which includes: Client Portal Upgrade, Configurable Time Entry Page, Account Locations Data Conversion Tool, Limiting Contract Visibility and more. Follow the URL below to our CommunityOnline Release Notes and Roadmap for the most up to date information.

https://success.autotask.net/t5/Release-Notes-Roadmap/bg-p/ReleaseNotesRoadmap
Posted on Aug 21, 18:00 UTC
Past Incidents
Aug 22, 2018

No incidents reported today.

Aug 21, 2018
Resolved - Full functionality of reports and alerting have been restored. Setting this incident to Resolved.
Aug 21, 13:43 UTC
Update - We have confirmed alert functionality is fully restored. Our teams are still working to isolate and address report schedules that are failing to run as expected. We would suggest to retry these report schedules if the first attempt returns a failure.

We will update this post when we have confirmed all reports are functional. Thank you for your patience!
Aug 20, 22:03 UTC
Update - We are continuing to work on a fix for this issue.
Aug 20, 21:35 UTC
Identified - We have identified that a number of reports are failing to run on the Zinfandel platform. Our teams are actively reviewing what is needed to restore full functionality. We apologize for any negative impact, and will update this page within 1 hour if not sooner with the status of this concern.
Aug 20, 20:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 19:23 UTC
Investigating - We have received reports of customers intermittently receiving an error when attempting to view alerts. "There was an error retrieving your alerts from alerts service" - We will update this page within 30 minutes with additional information as our teams work to address the behavior. Thank you for your patience!
Aug 20, 18:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 17:17 UTC
Investigating - We have had a number of reports come into support regarding an error message received when attempting to resolve an alert. "There was an error retrieving your alerts from alerts service"

Our teams are actively investigating the source of this error message, and will update this page within 30 minutes with additional information.
Aug 20, 16:55 UTC
Resolved - This incident has been resolved.
Aug 21, 06:32 UTC
Monitoring - Dear valued customers,

We have identified and resolved the connectivity issue on our PHL datacenter. We will continue to monitor system health. We apologize for the inconvenience this has caused.
Aug 21, 06:04 UTC
Investigating - We are currently receiving reports that customers are experiencing a service disruption resulting in errors when logging. Our team is working to address the issue. We apologize for this experience! Updates will be provided as soon as more information becomes available.
Aug 21, 05:11 UTC
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Completed - Wir haben das Release 2018.1, das ursprünglich für Samstag, den 18. August 2018 geplant war, verschoben.

Bitte entschuldigen Sie diese Verspätung. Qualität ist immer unsere oberste Priorität, und in diesem Sinne haben wir uns entschieden, die Veröffentlichung zu verschieben.

Sobald das neue Datum feststeht, wird ein neues Panel veröffentlicht und unsere Statusseite wird aktualisiert.

Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.
Aug 17, 18:46 UTC
Scheduled - Dies ist die Bereitstellung von 2018.1 mit den folgenden Funktionen: Firmenstandorte, Geschäftssparten, neue Benutzeroberfläche für Aufgaben und vieles mehr. Nutzen Sie die nachfolgende URL zur Informationsseite für Version 2018.1, um eine detaillierte Liste dieser neuen Funktionen und Verbesserungen zu erhalten.

https://ww7.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Aug 10, 15:08 UTC
Completed - Nuestro lanzamiento 2018.1 originalmente previsto para este sábado 18 de agosto de 2018 se ha pospuesto.

Le enviamos las disculpas sinceras del caso. La calidad es siempre nuestra prioridad número uno, y este es el motivo por el que hemos decidido posponer.

Una vez que se confirme la nueva fecha, publicaremos nueva información y se actualizará nuestra página de estado.

Lamentamos este inconveniente y agradecemos su comprensión.
Aug 17, 18:45 UTC
Scheduled - Esta es la implementación de 2018.1, la que incluye lo siguiente: Ubicaciones de empresa, Líneas de negocios, Nueva interfaz de usuario de tareas y más. Vaya a la URL a continuación para acceder a nuestra página de información de la versión 2018.1. Aquí, verá una lista detallada de estas fabulosas nuevas características y mejoras.

https://ww12.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Aug 10, 15:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:00 UTC
Scheduled - Purpose: Outside vendor is performing maintenance on their equipment

Impact: No service interruptions are expected due to redundancy in our network tier. However, Customers may experience latency if they fail over to the redundant path.
Aug 16, 20:42 UTC
Aug 16, 2018
Completed - The scheduled maintenance has been completed.
Aug 16, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 15:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:00 UTC
Scheduled - We will be performing scheduled maintenance on cell AU14 during this period, and the Autotask Endpoing Backup service will be unavailable on this cell for up to 15 minutes during this time,
Aug 13, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:00 UTC
Scheduled - We will be performing scheduled maintenance on cell AU5 (Australian region) during this period, and the Autotask Workplace service will be unavailable on this cell for up to 15 minutes during this time,
Aug 13, 13:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 08:00 UTC
Scheduled - In order to provide you with the best possible service, we need to roll out a critical control channel and web service hotfix on all platforms. During this window, customers can expect their devices to reconnect, and there may be some slow down to Agent Browser functionality. We apologize for the late notice!
Aug 15, 15:09 UTC
Resolved - This incident has been resolved.
Aug 16, 07:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 17:39 UTC
Identified - The root cause has been identified and the backlog is being processed rapidly. We are expecting the backlog to be entirely processed in the next 20 minutes.
Aug 15, 16:11 UTC
Investigating - We are currently receiving reports that customers are experiencing delays with our Email Parsing functionality. Our team is working to address the issue and have it resolved as soon as possible. We apologize for this experience! Updates will be provided as soon as new information becomes available.
Aug 15, 15:09 UTC
Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 13:19 UTC
Update - All systems are confirmed as fully operational. We will monitor and update this page if any changes occur. We apologize for any negative impact, and appreciate everyone's patience.
Aug 14, 21:34 UTC
Update - All operations remain stable. We continue to monitor all systems, and will update this post within 1 hour as to system status.
Aug 14, 20:30 UTC
Update - Our teams have made necessary changes, and expect all systems to be back to a fully operational state shortly. We will monitor and update this page within 30 minutes as to the current status. We apologize for any negative impact, and appreciate everyone's patience.
Aug 14, 19:38 UTC
Update - Unfortunately we have confirmed issues are persisting. While we continue to work through this concern we have again disabled our web services interface. Customers may experience a delay in jobs running and audit data returning to the platform, as well as experience Gateway Errors. Online and Offline alerting will still function. We apologize for any frustration and thank you for your understanding. An update will be posted here within 1 hour.
Aug 14, 18:34 UTC
Update - We anticipate all systems to return to full functionality shortly. Our teams continue to monitor and will keep this page updated with any new developments.

As soon as we have confirmed all systems are operational we will set this page to resolved. We apologize again for any impact today, and will follow up with a full RCA for any tickets sent to support.
Aug 14, 18:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 18:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 14, 17:07 UTC
Update - We are continuing to investigate this issue.
Aug 14, 16:57 UTC
Update - We are continuing to investigate this issue.
Aug 14, 16:20 UTC
Update - Our teams are working hard to address this concern and appreciate everyone's patience. Another post will take place within 30 minutes with a status update.
Aug 14, 16:06 UTC
Investigating - To stave off a potential issue on our Concord platform we have temporarily disabled our web services interface. Customers may experience a delay in jobs running and audit data returning to the platform, as well as experience Gateway Errors. Online and Offline alerting will still function. We apologize for any frustration and thank you for your understanding. An update will be posted here within 30 minutes.
Aug 14, 15:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:00 UTC
Scheduled - Attention customers: Our monitoring systems have detected a small number of CRC errors on our fibre channel switching infrastructure. To determine the root cause, and to eliminate these errors, we will be replacing connective infrastructure in a non-intrusive manner.

During this maintenance window we will impact the redundancy of our fibre channel fabrics. While we do not anticipate any services interruptions, in the event we encounter a hardware failure, customers may experience one or two brief interruptions of fewer than 5 minutes. Even though there is a very low chance of impact, we feel it is important to make you aware. Our apologies for the late notice!

Maintenance ID 20180814.0924
Aug 14, 19:49 UTC
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:00 UTC
Scheduled - We are going to be performing maintenance of our AE zone in order to proactively increase customer attachment storage.

During this window, Customers in the AE Zone, will experience a service interruption of up to 30 minutes during this maintenance window where the following will not be available:

· Customer Attachments

· Key Account Icons

· Logos

· Live Reports

We apologize for any disruption that this may cause. Thank you!

Maintenance ID / AT Ticket #T20180726.0791
Jul 26, 20:11 UTC
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Resolved - The backlog has been fully processed and emails will create tickets as they come in.

We apologise for the inconvenience.
Aug 8, 14:02 UTC
Identified - The root cause has been identified and the backlog is being processed rapidly. We are expecting the backlog to be entirely processed in the next 30 minutes.
Aug 8, 13:32 UTC
Update - We are continuing to investigate this issue. Emails are being processed and will generate tickets over time.
Aug 8, 12:16 UTC
Investigating - We are currently receiving reports that customers are experiencing delays with our Email Parsing functionality. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as soon as new information becomes available.
Aug 8, 11:36 UTC