All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Esta es la implementación de 2018.1, la que incluye lo siguiente: Actualización del Portal del cliente, Página de entrada de tiempo configurable, Herramienta de conversión de información de ubicaciones de empresa, Limitación de visibilidad de contratos y más. Vaya a la URL a continuación para acceder a nuestra página de información de la versión 2018.2. Aquí, verá una lista detallada de estas fabulosas nuevas características y mejoras.

https://ww12.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Oct 10, 13:14 UTC
Dies ist die Bereitstellung von 2018.1 mit den folgenden Funktionen: Aktualisierung des Kundenportals, Konfigurierbare Zeiteintragsseite, Tool für die Datenumwandlung bei Firmenstandorten, Einschränkung der Sichtbarkeit von Verträgen und vieles mehr. Nutzen Sie die nachfolgende URL zur Informationsseite für Version 2018.2, um eine detaillierte Liste dieser neuen Funktionen und Verbesserungen zu erhalten.

https://ww7.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Oct 10, 13:12 UTC
Datto RMM Maintenance - Pinotage Nov 17, 09:00-18:00 UTC
In order to provide you with the best possible service, we will be performing maintenance on Pinotage’s primary database. During the maintenance window, the platform will run in reduced functionality mode with Jobs, Reports, Auditing, PSA/Datto Sync, API, MDM functionality disabled. RTO and alerting will remain active, though devices reconnections should be expected, and the CSM will be unavailable for around 10 minutes towards the end of the window. The CSM will remain available, however changes should be avoided during this period and it should be used on a read-only basis.
Posted on Oct 19, 11:10 UTC
Past Incidents
Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:30 UTC
Scheduled - AWS will be performing maintenance on the Web Portal Session backend. During this maintenance period, customers will experience some low level disruption to the CSM for up to 60 minutes, including logouts and error messages.
Oct 16, 18:24 UTC
Oct 21, 2018

No incidents reported.

Oct 20, 2018
Completed - The scheduled maintenance has been completed.
Oct 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 19:03 UTC
Scheduled - We will be performing maintenance in our UK Zone to proactively increase customer attachment storage. During this scheduled time, customers can expect up to a 30 minute interruption in service where the following will not be available:

-Customer Attachments
-Classification Icons
-Logos
-LiveReports

Though this is a brief interruption, we feel it is important to make you aware. We apologize for any inconvenience this might cause.
Oct 8, 12:12 UTC
Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - This incident has been resolved.
Oct 15, 21:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 21:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 21:03 UTC
Investigating - We are currently investigating a small number of reports of 200 Errors being thrown when running LiveReports. This post will be updated as soon as we have additional information. Thank you for your patience!
Oct 15, 20:35 UTC
Resolved - This incident has been resolved.
Oct 15, 20:21 UTC
Investigating - We are currently experiencing a disruption with the LiveReports service.

We apologize for this experience! Updates will be provided in due course
Oct 15, 13:23 UTC
Resolved - This incident has been resolved.
Oct 15, 14:04 UTC
Update - We apologize for interruptions that have been recently experienced. Since the last service interruption, we have ruled out several technology stacks, protocols and configurations, but our engineering team continues to search for the root cause(s). We have reviewed all change controls that were submitted in the last 30 days for any possible unintended consequences and have installed updates to our advanced firewall units at our vendors recommendation.

We have implemented and documented a set of mitigation steps particular to this issue which should allow our engineers to recover from a failed state quickly, while also gathering additional logging information to help further diagnose a root cause.

Our review of pertinent data and engagement with specific vendor experts in an effort to find the underlying root cause is still in process, so to ensure a similar issue never occurs again. Once this Root Cause Analysis is completed, we will share it with impacted customers upon request.
Oct 12, 20:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 09:22 UTC
Update - We apologise for the continuous disruption. Please rest assured that we are doing everything possible to restore the service promptly.

PLEASE NOTE - Customers based in the EMEA region can access PSA as normal via the URLs below:
UK: ww4.autotask.net
UK2: ww16.autotask.net
UKLR: ww17.autotask.net
DE: ww7.autotask.net
Oct 12, 08:55 UTC
Update - We are continuing to investigate this issue. This is a priority for us and we are aiming to restore the service as soon as possible.

PLEASE NOTE - Customers based in the EMEA region can access PSA as normal via the URLs below:
ww4.autotask.net
ww16.autotask.net
Oct 12, 08:17 UTC
Investigating - We are currently receiving reports that customers are unable to access the Autotask application. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as soon as new information comes available.
Oct 12, 07:50 UTC
Update - At 1:39 PM Eastern time on Thursday October 11th, 2018, we were alerted that our web and service tiers were no longer able to communicate with our database tier in the datacenter which serves all domestic PSA customers.

Our Infrastructure team immediately launched an all hands investigation to restore service asap, following our established protocols.

An quick review of the state of the network tier indicated that no individual components were reporting trouble, nor were any of the impacted server components. A deeper review of data provided some conflicting theories on the cause.

After power cycling several components, service was fully restored at 2:09 PM Eastern.

The total duration of the service interruption was approximately 30 minutes.

No data was lost.

We are currently reviewing logs and other data and will engage specific vendor experts in an effort to find the underlying root cause to ensure a similar issue never occurs again. Once this Root Cause Analysis is completed, we will share it with impacted customers upon request.
Oct 11, 19:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Any emails that were sent were queued and will be re-processed. We are currently investigating the root cause of this issue and will provide that when it is ready. We apologize for the inconvenience this has caused.
Oct 11, 18:20 UTC
Update - We are continuing to investigate the current service disruption resulting in errors when logging in. We apologize for this experience! Updates will be provided every 30 minutes or sooner as soon as more information becomes available.
Oct 11, 18:11 UTC
Investigating - We are currently receiving reports that customers are experiencing a service disruption resulting in errors when logging in. We apologize for this experience! Updates will be provided every 30 minutes or sooner as soon as more information becomes available.
Oct 11, 17:48 UTC
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 11:10 UTC
Monitoring - The PSA service has been restored. We are monitoring the service.
Oct 12, 09:23 UTC
Investigating - We are currently experience connectivity issues with the PSA service. Customers using the RMM / PSA integration may be unable to use Single Sign-on and ticket creation/update will be delayed until the PSA service is restored.

The rest of the RMM service is unaffected.
Oct 12, 07:54 UTC
Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:27 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:15 UTC
Resolved - This incident has been resolved.
Oct 11, 20:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results. We are currently investigating the root cause of this issue and will provide that when it is ready. We apologize for the inconvenience this has caused.
Oct 11, 18:23 UTC
Investigating - We are currently receiving reports that customers are experiencing errors when accessing the monitors page for sites integrated with PSA databases. We apologize for this experience! Updates will be provided every 30 minutes or sooner as soon as more information becomes available.
Oct 11, 18:13 UTC
Oct 10, 2018

No incidents reported.

Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:28 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:12 UTC
Oct 8, 2018
Resolved - This incident has been resolved.
Oct 8, 18:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 17:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 17:27 UTC
Investigating - We are currently investigating a small number of reports of 504 Errors and latency in the CSM. We will update this page with more information as our teams take a closer look. This page will be updated within 30 minutes. Thank you for your patience!
Oct 8, 17:16 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 14:30 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
This release contains many features, including:
• Network Control performance improvements
• Network Control support for HTTPS
• Splashtop Client and Streamer updates (version 3.2.6.0)
• Plus 65 bug fixes...

For full details, the Datto RMM 6.1.0 Maintenance Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.1.0MaintenanceRelease.htm
Sep 18, 14:08 UTC