This incident has been resolved.
Aug 6, 22:24 UTC
We are continuing to monitor for any further issues.
Aug 3, 18:25 UTC
A fix has been implemented and we are monitoring the results.
Aug 3, 15:38 UTC
UPDATE - Our teams have implemented changes, and expect all systems to return to normal operations shortly. Alert generation (*Alert tickets into PSA) will appear as delayed as we catch up - this should be fully rectified in 20/30 minutes.
We continue to monitor all systems, and will follow up on any support incidents with an RCA after a full investigation into the root cause of today's behaviors. We sincerely apologize for the impact today, and appreciate all of your patience!
Aug 3, 15:36 UTC
Our teams continue to work to address this behavior. We will update this page shortly with any additional details as to the status. Agents may continue to go offline at times while we sort this out.
Thank you for your patience - We apologize for any negative impact.
Aug 3, 14:29 UTC
The issue has been identified and a fix is being implemented.
Aug 3, 13:55 UTC
We are currently investigating reports of agents going offline on the Concord platform. We will update this page within 30 minutes with additional information as our teams assess the source of this behavior. Thank you for your patience!
Aug 3, 13:49 UTC