All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AEM - Syrah - 6.0.0 Major Release Jul 23, 08:00-13:00 UTC
Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Posted on Jul 13, 17:17 UTC
Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Posted on Jul 13, 17:19 UTC
We are going to be performing maintenance of our AW zone in order to proactively increase customer attachment storage.

During this window, Customers in the AW Zone, will experience a service interruption of up to 30 minutes during this maintenance window where the following will not be available:

· Customer Attachments

· Key Account Icons

· Logos

· Live Reports

We apologize for any disruption that this may cause. Thank you!

Maintenance ID / AT Ticket # T20180711.0536
Posted on Jul 13, 16:22 UTC
Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Posted on Jul 13, 17:20 UTC
Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Posted on Jul 13, 17:22 UTC
Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Posted on Jul 13, 17:23 UTC
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:30 UTC
Scheduled - This is the deployment of 2018.1 which includes: Account Locations, Lines of Business, New Task User Interface and more. Follow the URL below to our 2018.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Jul 6, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 UTC
Scheduled - This is the deployment of 2018.1 which includes: Account Locations, Lines of Business, New Task User Interface and more. Follow the URL below to our 2018.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Jul 5, 12:52 UTC
Jul 16, 2018
Resolved - This incident has been resolved.
Jul 16, 07:53 UTC
Monitoring - Our team has made adjustments which we believe will resolve the issues that our users were experiencing. We are continuing to monitor to ensure that systems remain stable.
Jul 16, 04:39 UTC
Update - Our team is still actively investigating the issue on Syrah platform, we will provide update as soon as new information comes available.

We apologize for this experience! Thank you for your patience!
Jul 16, 04:24 UTC
Investigating - We are currently receiving reports of service interruption on Syrah platform - Unable to log into the platform if SSO is enabled, issues with Splashtop and filters displaying SQL related errors. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as soon as new information comes available.
Jul 16, 03:17 UTC
Jul 15, 2018
Resolved - Dear valued customers,

We are pleased to inform you that the service has been fully restored.

An RCA will be produced and communicated out to all customer who have created a ticket with our support team.
Jul 15, 14:01 UTC
Update - Dear valued customers,

We have identified the issue a couple of hours ago and our engineers have been working on our web server tier since then to restore the service.

We are expecting the service to be fully restored shortly.

We appreciate your patience
Jul 15, 13:39 UTC
Identified - Dear valued customers,

We understand that this has been on-going for quite some time and we apologize for the inconvenience. Please rest assured that our engineers are working to resolve this issue as fast as humanly possible.

We appreciate your patience.
Jul 15, 12:35 UTC
Update - We are continuing to investigate this issue.
Jul 15, 10:58 UTC
Update - We are continuing to investigate this issue.
Jul 15, 10:41 UTC
Investigating - We are currently receiving reports that customers are experiencing a service disruption resulting in pages not loading. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as soon as more information becomes available
Jul 15, 09:26 UTC
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 20:03 UTC
Monitoring - We have taken steps to resolve the behavior. You may see policies, audits, jobs experience a slight delay as our systems return to a fully operational state. We apologize for the inconvenience. Our teams are actively monitoring all systems to ensure you the best possible experience.
Jul 9, 17:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 17:43 UTC
Investigating - We are currently receiving a number of reports of timeouts upon attempting to log into the Concord platform. Our teams are actively investigating this behavior, and we will post an update within 30 minutes with more information.
Jul 9, 17:32 UTC
Resolved - This incident has been resolved.
Jul 9, 12:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 10:09 UTC
Update - Our team has made some adjustments which we believe will improve the performance. We are continuing to monitor to ensure that systems remain stable.
Jul 9, 10:05 UTC
Investigating - We are currently receiving reports that customers are experiencing slow performance. Our technology team is actively investigating this matter, an issue with our service has yet to be determined.

This page will be updated as more information becomes available.
Jul 9, 09:33 UTC
Resolved - This incident has been resolved.
Jul 9, 09:05 UTC
Monitoring - Our team has made adjustments which we believe will resolve the issues that our users were experiencing. We are continuing to monitor to ensure that systems remain stable.
Jul 9, 02:38 UTC
Update - Our team is still working to address the issue. We apologize for this experience! Updates will be provided as sooner as new information comes available.
Jul 9, 01:59 UTC
Investigating - We are currently receiving reports that customers are receiving errors on multiple pages, such as widgets, tickets, projects. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided every 30 minutes or sooner as new information comes available.
Jul 9, 01:09 UTC
Jul 8, 2018

No incidents reported.