All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to provide you with the best possible service, we will migrating customers in the AE2 zone to their new Server Clusters and hardware. During this time, customers can expect a single outage up to five minutes when their database is being migrated.

Maintenance ID 20171016.0295-1
Posted on Oct 16, 19:37 UTC
In order to provide you with the best possible service, we will migrating customers in the AE2 zone to their new Server Clusters and hardware. During this time, customers can expect a single outage up to five minutes when their database is being migrated.

Maintenance ID 20171016.0295-2
Posted on Oct 16, 19:38 UTC
This is the deployment of 2017.1 which includes: New Ticket User Interface, Additional Contacts, Contract Workflow Rules and History and more.

Follow the URL below to our 2017.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Sep 15, 12:59 UTC
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Completed - The scheduled maintenance has been completed.
Oct 13, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 UTC
Scheduled - Dear PSA customers,

In preparation for the 2017.1 release, we are performing a very brief maintenance tonight. We are expecting the maintenance to be complete within 5 minutes.

We apologise for the short notice.
Oct 13, 15:30 UTC
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - Resolved - This incident has been resolved.
Oct 10, 17:08 UTC
Update - We are still investigating reports of latency within the product from a subset of customers out of the AE Zone. We are continuing to look into this as a Critical issue. We will update this page within 30 minutes or sooner with additional information
Oct 10, 15:41 UTC
Investigating - We are still receiving reports of latency within the product from a subset of customers out of the AE Zone. We are continuing to look into this as a Critical issue. We will update this page within 30 minutes or sooner with additional information
Oct 10, 14:29 UTC
Update - All reported instances of latency have been resolved and we are continuing to monitor service. If you are continuing to experience the issue, please clear browser cache and cookies, restart your browser and attempt to login normally.
Oct 10, 14:07 UTC
Monitoring - We are currently investigating reports of latency within the product from a subset of customers out of the AE Zone. We are actively looking into this as a Critical issue. We will update this page within 30 minutes or sooner with additional information.
Oct 10, 14:04 UTC
Completed - The 2017.1 Major Release Deployment is complete.
Oct 10, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:00 UTC
Update - We have adjusted the schedule of the 2017.1 AU Zone release to an earlier time on the same day in an effort to accommodate the needs to our New Zealand based customers.
Sep 29, 19:46 UTC
Scheduled - This is the deployment of 2017.1 which includes: New Ticket User Interface, Additional Contacts, Contract Workflow Rules and History and more.

Follow the URL below to our 2017.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Sep 15, 12:49 UTC
Resolved - We are happy to confirm that the issues reported this morning with Autotask PSA on the UK&UK2 zones are resolved.
Oct 10, 10:11 UTC
Monitoring - Our Engineering Team has identified the issue with Autotask PSA on the UK & UK2 zones and resolved it. All components having had issues are confirmed to be operating normally.

We continue to monitor the platforms to ensure that every feature is fully operational.

We appreciate your patience whilst we were working on the issue and we apologise for the inconvenience!
Oct 10, 08:48 UTC
Update - We are currently investigating issues with accessing the LiveReports section, adding Attachments on tickets and generating a Quote Preview in PDF from an Opportunity on the UK & UK2 zones. Our Teams are diligently working on resolving these issues as soon as possible.

We apologise for the inconvenience! Updates will be provided as soon as any new information is available.
Oct 10, 07:28 UTC
Investigating - We are currently receiving reports that customers are experiencing issues with adding Attachment and accessing LiveReport. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided every 30 minutes or sooner as new information comes available.
Oct 10, 06:49 UTC
Oct 9, 2017
Completed - The scheduled maintenance has been completed.
Oct 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - We will be undertaking a platform and agent maintenance on the Merlot platform between the hours of 17:00 - 20:00 UTC. During this time, customers may notice agent disconnections. We apologize in advance for any inconvenience this may cause.

Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.1.0MaintenanceRelease.htm
Sep 18, 12:49 UTC
Oct 8, 2017
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 17:01 UTC
Scheduled - Our LON Data Center provider has informed us that they will be performing Network Infrastructure Maintenance on their equipment. During this maintenance window, customers may experience short periods of latency as equipment is failed over to redundant paths. There is a potential service interruption of up to 15 minutes where customers may experience a loss of connectivity.
Sep 15, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 17:01 UTC
Scheduled - Der Anbieter für unser Datenzentrum in London hat uns darüber informiert, dass bei der Ausrüstung eine Wartung der Netzwerkinfrastruktur durchgeführt wird. Während des Wartungszeitraums kann es für Kunden zu kurzen Latenzzeiten kommen, wenn ein Failover der Ausrüstung auf redundante Pfade eintritt. Es kann möglicherweise eine Serviceunterbrechung von bis zu 15 Minuten auftreten, während der es bei Kunden eventuell zu einem Konnektivitätsverlust kommt.
Sep 15, 19:52 UTC
Oct 6, 2017
Completed - The scheduled maintenance has been completed.
Oct 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 14:00 UTC
Scheduled - In order to provide you with the best possible service, we will moving customers to solid state storage in advance of the 2017.1 Release. Customers will experience a single 5 minute interruption in service within this maintenance window. We apologize for any impact that this may have.

Maintenance #20170928.0610
Sep 28, 15:50 UTC
Oct 5, 2017
Completed - The scheduled maintenance has been completed.
Oct 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 17:00 UTC
Scheduled - We will be undertaking a platform and agent maintenance on the Pinotage platform between the hours of 17:00 - 20:00 UTC. During this time, customers may notice agent disconnections. We apologize in advance for any inconvenience this may cause.

Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.1.0MaintenanceRelease.htm
Sep 18, 12:48 UTC
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:00 UTC
Scheduled - Attention customers: We were just informed by our data center provider that an outside vendor needs to perform some emergency maintenance. No direct impact is expected, but there is a potential for a short period of latency as they fail us over to a redundant path.

Maintenance ID# CHG0391873
Oct 4, 17:15 UTC
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:00 UTC
Scheduled - Atención, clientes: Nuestro proveedor de centro de datos nos acaba de informar que un proveedor externo necesita llevar a cabo mantenimiento de emergencia. No se espera ningún impacto directo, pero es posible que haya un breve período de latencia mientras se nos conmuta por error a una ruta de acceso redundante.

Id. de mantenimiento# CHG0391873
Oct 4, 18:09 UTC
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 UTC
Scheduled - We will be undertaking a platform and agent maintenance on the Concord platform between the hours of 08:00 - 11:00 UTC. During this time, customers may notice agent disconnections. We apologize in advance for any inconvenience this may cause.

Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.1.0MaintenanceRelease.htm
Sep 18, 12:43 UTC
Oct 4, 2017
Completed - The scheduled maintenance has been completed.
Oct 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 UTC
Scheduled - We will be undertaking a platform and agent maintenance on the Zinfandel platform between the hours of 08:00 - 11:00 UTC. During this time, customers may notice agent disconnections. We apologize in advance for any inconvenience this may cause.

Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.1.0MaintenanceRelease.htm
Sep 18, 12:40 UTC
Oct 3, 2017

No incidents reported.