All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undertaking a platform and agent update on the Zinfandel platform between the hours of 09:00 - 12:00 UTC. During this time, customers can expect very brief disconnects of the agent during the update window. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.6.0MaintenanceRelease.htm
Posted on Feb 13, 13:27 UTC
AEM - Concord Platform Maintenance Feb 22, 09:00-12:00 UTC
We will be undertaking a platform and agent update on the Concord platform between the hours of 09:00 - 12:00 UTC. During this time, customers can expect very brief disconnects of the agent during the update window. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.6.0MaintenanceRelease.htm
Posted on Feb 13, 13:29 UTC
AEM - Merlot Platform Maintenance Feb 22, 17:00-20:00 UTC
We will be undertaking a platform and agent update on the Merlot platform between the hours of 17:00 - 20:00 UTC. During this time, customers can expect very brief disconnects of the agent during the update window. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.6.0MaintenanceRelease.htm
Posted on Feb 13, 13:31 UTC
We will be undertaking a platform and agent update on the Pinotage platform between the hours of 17:00 - 20:00 UTC. During this time, customers can expect very brief disconnects of the agent during the update window. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.6.0MaintenanceRelease.htm
Posted on Feb 13, 13:33 UTC
Um Ihnen den bestmöglichen Service bieten zu können, werden wir ein Upgrade unserer Firewall-Infrastruktur in unserem Londoner Rechenzentrum vornehmen. Während dieser Wartung sollten Kunden mit bis zu 2 Serviceunterbrechungen von jeweils bis zu 15 Minuten rechnen.

Wartungs-ID: 20180213.0171
Posted on Feb 13, 20:30 UTC
In order to provide you with the best possible service, we will be upgrading our firewall infrastructure at our LON Data Center. During this maintenance timeframe, customers can expect up to 2 interruptions in service lasting up to 15 minutes each.
Maintenance ID #20180213.0171
Posted on Feb 13, 20:28 UTC
Past Incidents
Feb 20, 2018

No incidents reported today.

Feb 19, 2018
Completed - The scheduled maintenance has been completed.
Feb 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Syrah platform between the hours of 09:00 - 12:00 UTC. During this time, customers can expect very brief disconnects of the agent during the update window. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.6.0MaintenanceRelease.htm
Feb 13, 13:25 UTC
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 UTC
Scheduled - The Endpoint Backup service will be completely unavailable for up to 10 minutes during this scheduled maintenance to perform necessary database maintenance.
Feb 5, 08:05 UTC
Feb 7, 2018
Completed - The scheduled maintenance has been completed.
Feb 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:00 UTC
Scheduled - The Workplace service will be completely unavailable for up to 10 minutes during this scheduled maintenance to perform necessary database maintenance.
Feb 5, 08:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:00 UTC
Scheduled - In order to provide you with the best possible service, we will be making network changes to allow use of a new circuit for backup storage servers in our Philadelphia Data Center. While there is no impact expected, the worst case scenario would be a service interruption of up to 15 minutes during the maintenance window.
Maintenance ID# 20180125.0486
Jan 30, 19:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:00 UTC
Scheduled - Con la finalidad de brindarle el mejor servicio posible, necesitamos llevar a cabo cambios en la red para permitir el uso de un nuevo circuito para servidores de almacenamiento de copias de seguridad en nuestro Centro de datos de Filadelfia. Aunque no se espera ningún impacto, el peor escenario sería una interrupción en el servicio de 15 minutos.
Maintenance ID# 20180125.0486
Jan 30, 19:19 UTC
Feb 6, 2018
Resolved - This incident has been resolved.
Feb 6, 13:05 UTC
Monitoring - Our team has made adjustments which we believe have resolved the issues that our users were experiencing. We are continuing to monitor to ensure that systems remain stable.
Feb 5, 23:05 UTC
Investigating - We are currently receiving reports that customers in our America East, America East 2, America West, America West 2 and Australia Zones are currently unable to access the Data Warehouse server. They are receiving a message saying it cannot be reached or is offline. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.
Feb 5, 22:51 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 UTC
Scheduled - The Workplace service will be completely unavailable for up to 10 minutes during this scheduled maintenance to perform necessary database maintenance.
Feb 5, 11:14 UTC