All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Datacenter provider will be performing maintenance and testing on the redundant power supplies at the LON Datacenter. We feel it is important to make you aware that while there will be a loss of redundancy to our power supply during this maintenance window, we do not expect any impact to our customers.
Maintenance ID# CHG0419587
Posted on May 16, 18:03 UTC
Unser Rechenzentrumbetreiber wird Wartungsarbeiten und Tests an der redundanten Stromversorgung im LON Rechenzentrum vornehmen. Wir möchten Sie darauf hinweisen, dass es während des Wartungszeitraums zwar zu einem Redundanzverlust bei unserer Stromversorgung kommen wird, wir jedoch keine Auswirkungen für unsere Kunden erwarten.
Wartungs-ID: CHG0419587
Posted on May 16, 18:04 UTC
AEM- All Platforms Maintenance Jun 2, 08:00-10:00 UTC
In order to provide you with the best possible service, we need to perform maintenance on the universal login system for all AEM platforms (https://www.centrastage.net/csm/). During this maintenance window, Customers will have to use their specific platform login pages to login:

https://concord.centrastage.net/csm/login
https://pinotage.centrastage.net/csm/login
https://syrah.centrastage.net/csm/login
https://zinfandel.centrastage.net/csm/login
https://merlot.centrastage.net/csm/login

Though this is a brief disruption, we feel it is important to make you aware. We apologize for any inconvenience this might cause.
Posted on May 17, 12:40 UTC
We will be performing maintenance on Merlot's primary database. During the maintenance window, the platform will run in reduced functionality mode, with Jobs, Reports, Auditing, PSA/Datto Sync, API, MDM functionality disabled. RTO and alerting will remain active, though devices reconnections should be expected, and the CSM will be unavailable for around 10 minutes during the window.

While the CSM will remain available, changes should be avoided during this period and it should be used on a read-only basis.

Anytime service is interrupted there is an impact to your business, and for this we apologize. We hope to complete the maintenance early, and will keep you up to date with progress during the day.
Posted on May 11, 16:39 UTC
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018
Resolved - This incident has been resolved.
May 25, 12:11 UTC
Monitoring - Our Engineering Team has now fully restored the service and we are monitoring the platform.

An RCA will be provided in due course.

We apologise for the inconvenience.
May 25, 09:20 UTC
Investigating - We are currently receiving reports that customers are unable to access certain functionalities such as LiveReports, Attachments and Classification Icons. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as new information becomes available.
May 25, 08:34 UTC
May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 UTC
Scheduled - During the late ours of the evening, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:26 UTC
Completed - The scheduled maintenance has been completed.
May 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 UTC
Scheduled - During the late hours of the evening, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:11 UTC
Completed - The scheduled maintenance has been completed.
May 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:00 UTC
Scheduled - During the late ours of the evening, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:25 UTC
Completed - The scheduled maintenance has been completed.
May 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:00 UTC
Scheduled - During the late hours of the evening, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:10 UTC
Completed - The scheduled maintenance has been completed.
May 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC
Scheduled - During the early hours of the morning, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:24 UTC
Completed - The scheduled maintenance has been completed.
May 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC
Scheduled - During the early hours of the morning, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:09 UTC
Completed - The scheduled maintenance has been completed.
May 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:30 UTC
Scheduled - During the early hours of the morning, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:22 UTC
Completed - The scheduled maintenance has been completed.
May 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:15 UTC
Scheduled - During the early hours of the morning, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:07 UTC
May 23, 2018
Completed - The 2018.1 Major release update has been completed.
May 23, 02:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 01:45 UTC
Scheduled - This is the deployment of 2018.1 which includes: Account Locations, Lines of Business, New Task User Interface and more.

Follow the URL below to our 2018.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
May 23, 01:42 UTC
May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:01 UTC
Scheduled - In order to provide you with the best possible service, we are performing maintenance on one of our database nodes. During this maintenance period, customers may experience an interruption in service lasting up to 5 minutes. Though this is a brief interruption, we feel it is important to make you aware. We apologize for the short notice and for any inconvenience this might cause.
Maintenance ID#20180515.0711
May 15, 19:58 UTC
May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 UTC
Scheduled - Attention Customers: We were just informed by one of our vendors that they will be performing maintenance on one of our Direct Internet Access (DIA) circuits at the PHL Datacenter. Of course we have redundant DIA circuits at this location and by two different vendors. While there is no expected impact, during this maintenance window there is a potential for up to 2 incidents of potential latency if you fail over to the redundant path. Even though there is no expected impact, we feel it is important to make you aware.
Maintenance ID#: 14537494
May 9, 15:10 UTC
Completed - The scheduled maintenance has been completed.
May 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 UTC
Scheduled - Atención, clientes: Uno de nuestros proveedores nos acaba de informar que llevará a cabo mantenimiento en uno de nuestros circuitos de acceso directo a Internet en el Centro de datos de Filadelfia. Actualmente, contamos con circuitos redundantes de acceso directo a Internet en esta ubicación de dos proveedores distintos. Aunque no esperamos que haya ningún impacto, durante esta ventana de mantenimiento puede haber hasta 2 incidentes de posible latencia si no logra acceder a la ruta de acceso redundante. Nuevamente, a pesar de que no anticipamos ningún impacto negativo, sentimos que era importante que estuviera informado al respecto.
Id. de mantenimiento #14537494
May 9, 15:09 UTC
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Completed - The scheduled maintenance has been completed.
May 13, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled - Mitteilung an unsere Kunden: Wir wurden soeben vom Betreiber unseres Rechenzentrums informiert, dass ein externer Anbieter neuere Ausrüstung zur Infrastruktur des Netzwerks hinzufügen wird. Zwar werden keine Auswirkungen erwartet, jedoch kann es möglicherweise zu zeitweiliger Latenz und Serviceunterbrechungen kommen. Auch wenn dies unwahrscheinlich ist, möchten wir Sie dennoch darauf hinweisen.
Bitte entschuldigen Sie die späte Ankündigung!
Wartungs-ID: CHG0415982
May 8, 19:06 UTC
Completed - The scheduled maintenance has been completed.
May 13, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled - Attention customers: We were just informed by our data center provider that an outside vendor will be adding newer equipment to their network infrastructure. While there is no expected impact, there is a potential for intermittent latency and service interruptions. Even though there is no expected impact, we feel it is important to make you aware.
Our apologies for the late notice!
Maintenance ID# CHG0415982
May 8, 19:04 UTC