All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data Warehouse Maintenance Nov 22, 20:00-20:30 UTC
In order to provide you with the best possible service, we will be performing maintenance on the Data Warehouse to add more storage to accommodate customer growth. The outage should not exceed 10 minutes and load times should not be disrupted.
Posted on Nov 20, 16:05 UTC
PSA- LON Data Center Maintenance Dec 9, 08:00 - Dec 10, 00:00 UTC
Wir wurden von unserem Rechenzentrumbetreiber informiert, dass dessen jährlicher Generatorbelastungstest durchgeführt wird. Bitte entschuldigen Sie die späte Ankündigung, jedoch erfordert dies die Koordination von mehreren Drittanbietern, die während dieser Zeit vor Ort sein werden. Der Test beinhaltet eine Verlegung der Hauptstromversorgung auf die Generatorversorgung, die dann unter Last laufen wird. Nachdem dies abgeschlossen ist, wird die Stromversorgung wieder vom Generator zurück auf die Hauptversorgung übertragen. In diesem Zeitraum werden keine Auswirkungen erwartet, da die Stromversorgung von der Hauptversorgung auf den Generator und dann zurück zur Hauptversorgung übertragen wird.
Wartungs-ID 20171206.0001
Posted on Dec 7, 18:03 UTC
PSA- LON Data Center Maintenance Dec 9, 08:00 - Dec 10, 00:00 UTC
Notre fournisseur de datacenter nous informe qu’il va effectuer un test en charge annuel. Plusieurs fournisseurs tiers doivent être sur place pendant cette période, alors nous nous excusons pour l’avis tardif. Le test implique d’envoyer l'alimentation principale du générateur qui s'exécutera alors sur la charge. Un fois terminée, la puissance sera transférée de nouveau du générateur vers l'alimentation principale. Aucun effet significatif n'est attendu pendant ce test.
ID de maintenance 20171206.0001
Posted on Dec 7, 18:02 UTC
PSA- LON Data Center Maintenance Dec 9, 08:00 - Dec 10, 00:00 UTC
Our Data Center provider informed us they were going to be performing their annual generator load test. We apologize for the late notice, but this required the coordination of several third party vendors who will be onsite during this time. The test will involve a transfer from main power to the generator power which will then run on load. Once complete power will be transferred from the generator back to main power. During this window, no impact is expected as power is transferred from main power to generator power and then back to main power.
Maintenance ID 20171206.0001
Posted on Dec 7, 18:02 UTC
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - This incident has been resolved.
Dec 8, 20:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 20:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 8, 19:17 UTC
Investigating - We are currently investigating error messages when customers are electing devices as network nodes and creating monitoring policies. Our teams are currently isolating the source of these errors, and are doing out best to address this quickly. An update will be posted within an hour of this post if not sooner. Thank you for your patience!
Dec 8, 19:11 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, logins may fail during a period not to exceed 12 minutes while maintenance is underway, however service for users already logged in should uninterrupted. We apologize for any impact that this may have.
Maintenance ID #20171130.1174
Dec 1, 20:19 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, logins may fail during a period not to exceed 12 minutes while maintenance is underway, however service for users already logged in should uninterrupted. We apologize for any impact that this may have.
Dec 1, 20:16 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Afin de vous fournir le meilleur service possible, nous effectuerons une migration de toute l’infrastructure dans la zone vers le nouveau matériel. Lorsque la migration est en cours, les clients peuvent expérimenter des ouvertures de session non réussies pour une période maximale de 12 minutes. Cependant, tous les utilisateurs déjà connectés ne devraient pas expérimenter aucune interruption de service. Nous nous excusons pour tous dérangements causés.
Maintenance ID# 20171130.1774
Dec 1, 20:25 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Um Ihnen den bestmöglichen Service bieten zu können, werden wir in der gesamten Zone Infrastruktur auf neue Hardware migrieren. Während der Migration kann es für einen Zeitraum von bis zu maximal 12 Minuten bei der Anmeldung zu Fehlern kommen. Bei bereits angemeldeten Benutzern sollte der Service problemlos funktionieren. Wir entschuldigen uns für jegliche Unannehmlichkeiten, die daraus entstehen.
Maintenance ID# 20171130.1774
Dec 1, 20:27 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Para brindarle el mejor servicio posible, vamos a migrar infraestructura de toda la zona hacia nuevo hardware. Cuando esto suceda, los clientes pueden esperar una única interrupción de hasta 12 minutos. Durante el período de mantenimiento, los clientes pueden experimentar páginas bloqueadas o STDEs mientras se lleva a cabo el mantenimiento y se les expulsará una vez que este se complete. Lamentamos cualquier impacto que esto pueda tener.
Maintenance ID# 20171130.01774
Dec 1, 20:11 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 UTC
Scheduled - Um Ihnen den bestmöglichen Service bieten zu können, werden wir in der gesamten Zone Infrastruktur auf neue Hardware migrieren. Kunden sollten während der Migration mit einem kurzen Ausfall von bis zu 12 Minuten rechnen. Während des Wartungszeitraums kann es zu Fehlern und zum Aufhängen bei Seiten kommen. Nach Abschluss der Wartung müssen sich Kunden eventuell neu anmelden. Wir entschuldigen uns für jegliche Unannehmlichkeiten, die daraus entstehen.
Maintenance ID# 20171130.1774
Dec 1, 20:08 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, customers can expect as many as 2 outages up to 12 minutes each. During the maintenance period, customers may experience errors or hung pages while the maintenance is underway and will have to log in again once it has concluded. We apologize for any impact that this may have.
Maintenance ID# 20171130.01774
Dec 1, 20:10 UTC
Dec 7, 2017
Completed - The scheduled maintenance has been completed.
Dec 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Merlot platform between the hours of 18:00 - 21:00 UTC. During this time, customers may notice very brief agent disconnections. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.5.0APIMaintenanceRelease.htm
Nov 20, 14:21 UTC
Resolved - This incident has been resolved.
Dec 7, 20:42 UTC
Investigating - Autotask support is currently experiencing issues with their telephone system. As a result we are unable to answer any incoming calls. Please feel free to submit tickets through the client portal and support portal. We apologize for this inconvenience and will keep you posted soon.
Dec 7, 19:26 UTC
Dec 6, 2017
Completed - The scheduled maintenance has been completed.
Dec 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Pinotage platform between the hours of 18:00 - 21:00 UTC. During this time, customers may notice very brief agent disconnections. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.5.0APIMaintenanceRelease.htm
Nov 20, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Concord platform between the hours of 08:00 - 11:00 UTC. During this time, customers may notice very brief agent disconnections. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.5.0APIMaintenanceRelease.htm
Nov 20, 14:16 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 08:30 UTC
Update - Attention Customers- You unintentionally received an alert stating that this maintenance started at 2:00 UTC today. This maintenance alert should have been sent stating it would start at 2:00 UTC on 12/6/2017. We apologize for the early notice.
Dec 5, 18:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, customers can expect a single outage up to 12 minutes. During the maintenance period, customers may experience errors or hung pages while the maintenance is underway and will have to log in again once it has concluded. We apologize for any impact that this may have.
Maintenance ID# 20171130.01774
Dec 1, 20:10 UTC
Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 UTC
Scheduled - Afin de vous fournir le meilleur service possible, nous effectuerons une migration de toute l’infrastructure dans la zone française vers le nouveau matériel. Lorsque la migration est en cours, les clients peuvent expérimenter jusqu'à 2 heures d’interruption, de messages d’erreur, ou d’échec du chargement de la page. Une fois la migration terminée, veuillez-vous ouvrir une nouvelle session. Nous nous excusons pour tous dérangements causés.
Maintenance ID# 20171130.1774
Dec 1, 20:08 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, customers can expect a single outage up to 12 minutes. During the maintenance period, customers may experience errors or hung pages while the maintenance is underway and will have to log in again once it has concluded. We apologize for any impact that this may have.
Maintenance ID# 20171130.01774
Dec 1, 20:10 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:00 UTC
Scheduled - Because of issues found during testing and the timeframe in which we were allotted to perform our maintenance, we were unable to provide a notification with a greater lead time. We apologize for the short notice! In order to provide you with the best possible service, We will be migrating zone-wide infrastructure onto new hardware. During this time, customers can expect a single outage up to 12 minutes. During the maintenance period, customers may experience errors or hung pages while the maintenance is underway and will have to log in again once it has concluded. We apologize for any impact that this may have.
Maintenance ID# 20171130.01774
Dec 1, 20:09 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Zinfandel platform between the hours of 08:00 - 11:00 UTC. During this time, customers may notice very brief agent disconnections. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.5.0APIMaintenanceRelease.htm
Nov 20, 14:14 UTC
Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 UTC
Scheduled - We will be undertaking a platform and agent update on the Syrah platform between the hours of 08:00 - 11:00 UTC. During this time, customers may notice very brief agent disconnections. We apologize in advance for any inconvenience this may cause. Fixed customer reported defects can be seen via the AEM online Help system by following the URL below:

http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotesAEMv5.5.0APIMaintenanceRelease.htm
Nov 20, 14:09 UTC
Nov 30, 2017
Completed - The scheduled maintenance has been completed.
Nov 30, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC
Scheduled - We will migrating databases that govern zone operations to new hardware and SSD storage. During this time, customers can expect a single outage up to 12 minutes when their database is being migrated. We apologize for any impact that this may have.

Maintenance ID# 20171121.1194
Nov 22, 19:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 UTC
Scheduled - Wir sind im Begriff, Datenbanken für den Zonenbetrieb auf neue Hardware und SSD-Speicher zu migrieren. Kunden sollten während der Migration ihrer Datenbank mit einen kurzen Ausfall von bis zu 12 Minuten rechnen. Wir entschuldigen uns für jegliche Unannehmlichkeiten, die daraus entstehen.

Wartungs-ID 20171121.1193
Nov 22, 19:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 UTC
Scheduled - Vamos a migrar las bases de datos que rijan operaciones de zonas hacia nuevo hardware y almacenamiento de SSD. Durante este tiempo, los clientes pueden experimentar una única interrupción de hasta 12 minutos cuando se esté migrando su base de datos. Lamentamos cualquier inconveniente que esto pueda provocar.

Id. de mantenimiento #20171121.1193
Nov 22, 19:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 UTC
Scheduled - We were unable to complete preparations necessary to ensure smooth transition for last night migrations. Therefore, tonight we will be migrating databases that govern zone operations to new hardware and SSD storage. During this time, customers can expect a single outage up to 12 minutes when their database is being migrated. We apologize for any impact that this may have.
Maintenance ID# 20171121.1192
Nov 29, 16:01 UTC
Nov 29, 2017
Completed - The upcoming maintenance originally scheduled for 11/30 at 1:00 UTC has been delayed. Please accept our apologies for this delay. Quality is always our first priority, and it is with this in mind that we have decided to postpone the release. The new scheduled date and time will be posted shortly. We apologize for the inconvenience and thank you for understanding.
Nov 29, 19:42 UTC
Scheduled - We will migrating databases that govern zone operations to new hardware and SSD storage. During this time, customers can expect a single outage up to 12 minutes when their database is being migrated. We apologize for any impact that this may have.
Nov 22, 19:45 UTC
Resolved - The fire alarm incident has been resolved and the Phone and Chat lines are back online.

Thank you for the patience!
Nov 29, 11:37 UTC
Investigating - Due to a fire alarm incident in our International Headquarters, telephone and chat support is currently offline.

Product Performance is completely unaffected and all services are fully operational.

We apologise for the inconvenience and appreciate your patience!
Nov 29, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 UTC
Scheduled - We will migrating databases that govern zone operations to new hardware and SSD storage. During this time, customers can expect a single outage up to 12 minutes when their database is being migrated. We apologize for any impact that this may have.

Maintenance ID# 20171121.1192
Nov 22, 19:45 UTC