All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSA - LON Zone - LON Data Center Maintenance Jun 29, 01:00-02:00 UTC
In advance of the 2018.1 release, we are proactively increasing memory on a small subset of our Infrastructure that serves the zones managed in our LON Data Center.

During this maintenance window we will need to failover to redundant equipment and then fail back again. During each of these failovers there is a small window of time where customers could potentially be logged out if they are making an active request.

If you happened to be logged out of your session you will simply need to log back in.
Maintenance ID# 20180621.0239
Posted on Jun 21, 16:07 UTC
PSA - LON Zone - LON Rechenzentrum-Wartung Jun 29, 01:00-02:00 UTC
Als Vorbereitung für unser 2018.1 Release werden wir eine Speichererweiterung auf einem Teil der Infrastruktur durchführen welche die Zonen in unserem Londoner Datencenter unterstützt.

Während dieses Wartungsfensters werden wir auf unsere redundante Infrastruktur und nach Beendigung anschließend wieder zurück umschalten. Aufgrund dessen kann es in einem kurzen Zeitfenster dazu kommen das Benutzer abgemeldet werden wenn Sie eine Aktivität anfordern.

Sollte Ihnen dies passieren melden Sie sich bitte einfach wieder an.
Maintenance ID# 20180621.0239
Posted on Jun 21, 16:07 UTC
AEM - Merlot - Platform Maintenance Jul 6, 00:30-01:30 UTC
In order to ensure that we are providing the best possible service, we are replacing some back end infrastructure due for an upgrade. During the maintenance window, customers may notice very brief periods of latency and possibly a single instance of agent disconnection and reconnection. We apologize for this brief interruption in service.
Posted on Jun 21, 12:41 UTC
AEM - Pinotage - Platform Maintenance Jul 6, 23:30 - Jul 7, 00:30 UTC
In order to ensure that we are providing the best possible service, we are replacing some back end infrastructure due for an upgrade. During the maintenance window, customers may notice very brief periods of latency and possibly a single instance of agent disconnection and reconnection. We apologize for this brief interruption in service.
Posted on Jun 21, 12:41 UTC
Wartung im LON Rechenzentrum durch externen Anbieter Jul 7, 04:00-23:00 UTC
Unser Rechenzentrumbetreiber wird Wartungsarbeiten und Tests an der redundanten Stromversorgung im LON Rechenzentrum vornehmen. Wir möchten Sie darauf hinweisen, dass es während des Wartungszeitraums zwar zu einem Redundanzverlust bei unserer Stromversorgung kommen wird, wir jedoch keine Auswirkungen für unsere Kunden erwarten. Wartungs-ID: CHG0420062
Posted on Jun 18, 18:42 UTC
LON Datatcenter Outside Vendor Maintenance Jul 7, 04:00-23:00 UTC
Our Datacenter provider will be performing maintenance and testing on the redundant power supplies at the LON Datacenter. We feel it is important to make you aware that while there will be a loss of redundancy to our power supply during this maintenance window, we do not expect any impact to our customers. Maintenance ID# CHG0420062
Posted on Jun 18, 18:40 UTC
Past Incidents
Jun 25, 2018

No incidents reported today.

Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018
AEM - Syrah - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:01 UTC
Scheduled - In order to ensure that we are providing the best possible service, we are replacing some back end infrastructure due for an upgrade. During the maintenance window, customers may notice very brief periods of latency and possibly a single instance of agent disconnection and reconnection. We apologize for this brief interruption in service.
Jun 21, 12:40 UTC
Jun 21, 2018
AEM - Latency - Error Message 503 upon login attempt - Under investigation
Resolved - This incident has been resolved.
Jun 21, 17:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 15:39 UTC
Update - We are continuing to work on a fix for this issue.
Jun 21, 15:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 15:32 UTC
Investigating - We are investigating reports of customers having issues with degraded performance as well as experiencing errors upon logging in. Our teams are activity working to isolate and address this behavior. Thank you for your patience, and we will update this page within 30 minutes with more information.
Jun 21, 15:31 UTC
Jun 20, 2018
PSA - America West - Communication Delay
Resolved - All back email (inbound and outbound) has been processed. We apologize for any inconvenience this issue may have caused.
Jun 20, 15:00 UTC
Identified - Between the hours of 11:33 PM and 7:33 AM EDT, some emails or communications sent during that span were not processed and were placed on hold because of the 2018.1 release deployment to the America West zone.

We are going to be releasing them in with existing emails gradually to prevent any further delays with any current communications. During this period you may notice older communications and notes appearing to be received out of order or late. There are not currently any delays with communications at this point.

We apologize for the inconvenience this has caused and will provide you with an update once all communications have been processed.
Jun 20, 13:40 UTC
PSA - America West and America West 2 Zones - 2018.1 Major Release
Completed - The scheduled maintenance has been completed.
Jun 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 00:00 UTC
Scheduled - This is the deployment of 2018.1 which includes: Account Locations, Lines of Business, New Task User Interface and more. Follow the URL below to our 2018.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Jun 14, 11:52 UTC
Jun 19, 2018
PSA - LR - Email to ticket creation Delay - Under investigation
Resolved - This incident has been resolved.
Jun 19, 14:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 19, 13:52 UTC
Investigating - We are currently investigating reports of a delay for tickets created via the incoming email parser within our Limited Release zone. Our teams are working hard to isolate and address the delay. We will update this page within 30 minutes with more information. Thank you for your patience!
Jun 19, 13:21 UTC
Email to Ticket Creation Delays- America East Zone
Resolved - This incident has been resolved.
Jun 19, 13:25 UTC
Update - We are still monitoring system health to ensure that the cause of the delay is resolved, and it appears the Email to ticket creation has returned to normal processing times. We apologize for the inconvenience this has caused.
Jun 12, 18:42 UTC
Monitoring - We are monitoring system health to ensure that the cause of the delay is resolved, and it appears the Email to ticket creation has returned to normal processing times. We apologize for the inconvenience this has caused.
Jun 11, 19:12 UTC
Update - We are still investigating the cause of email processing delays. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.
Jun 11, 18:52 UTC
Update - We are still investigating the cause of email processing delays. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.
Jun 11, 18:11 UTC
Update - We are still investigating the cause of email processing delays. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.
Jun 11, 17:03 UTC
Update - We are still investigating the cause of email processing delays. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.
Jun 11, 16:25 UTC
Investigating - We are receiving reports of email processing delays of up to 30 minutes in the America East zone. Our team is working to address the issue and have it resolved as soon as possible. We apologize for any inconvenience you may be experiencing. We will provide you with an update as soon as possible.

We apologize for this experience! Updates will be provided every 30 minutes or sooner as new information comes available.
Jun 11, 15:50 UTC
Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 11, 2018
AWP - Public Links Not showing contents - Under Review
Resolved - This incident has been resolved.
Jun 11, 21:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 21:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 20:48 UTC
Investigating - We have received a number of reports that public links are not displaying contents as expected. Our teams are taking action now to investigate and address the issue. Agents may go off line briefly as we work to address this behavior. We apologize for the inconvenience, and will update this page once we have any new information.
Jun 11, 20:35 UTC
AEM - Pinotage, Merlot - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:00 UTC
Scheduled - In order to ensure that we are providing the best possible service, we are performing a platform maintenance. During the maintenance window, customers may notice very brief periods of latency and instances of agent disconnections. We apologize for this brief interruption in service.
Jun 8, 19:28 UTC
AEM - Syrah, Zinfandel, Concord - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 UTC
Scheduled - In order to ensure that we are providing the best possible service, we are performing a platform maintenance. During the maintenance window, customers may notice very brief periods of latency and instances of agent disconnections. We apologize for this brief interruption in service.
Jun 8, 19:27 UTC
← Incident History Powered by Statuspage