Autotask Status

All Systems Operational

Autotask Professional Services Automation (PSA) Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (English Europe and Asia) Operational

UK 2 (English Europe and Asia) Operational

UK Limited Release Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

French (Français) Operational

Italian (Italiano) Operational

Pre-Release Operational

Report Data Warehouse Operational

Autotask Endpoint Management (AEM) Operational

Pinotage Operational

Merlot Operational

Zinfandel Operational

Concord Operational

Syrah Operational

Autotask Workplace (AWP) Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Autotask Endpoint Backup (AEB) Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

LON Datatcenter Outside Vendor Maintenance Jun 2, 04:00-23:00 UTC

Our Datacenter provider will be performing maintenance and testing on the redundant power supplies at the LON Datacenter. We feel it is important to make you aware that while there will be a loss of redundancy to our power supply during this maintenance window, we do not expect any impact to our customers.
Maintenance ID# CHG0419587
Posted on May 16, 18:03 UTC

Wartung im LON Rechenzentrum durch externen Anbieter Jun 2, 04:00-23:00 UTC

Unser Rechenzentrumbetreiber wird Wartungsarbeiten und Tests an der redundanten Stromversorgung im LON Rechenzentrum vornehmen. Wir möchten Sie darauf hinweisen, dass es während des Wartungszeitraums zwar zu einem Redundanzverlust bei unserer Stromversorgung kommen wird, wir jedoch keine Auswirkungen für unsere Kunden erwarten.
Wartungs-ID: CHG0419587
Posted on May 16, 18:04 UTC

AEM- All Platforms Maintenance Jun 2, 08:00-10:00 UTC

In order to provide you with the best possible service, we need to perform maintenance on the universal login system for all AEM platforms (https://www.centrastage.net/csm/). During this maintenance window, Customers will have to use their specific platform login pages to login:

https://concord.centrastage.net/csm/login
https://pinotage.centrastage.net/csm/login
https://syrah.centrastage.net/csm/login
https://zinfandel.centrastage.net/csm/login
https://merlot.centrastage.net/csm/login

Though this is a brief disruption, we feel it is important to make you aware. We apologize for any inconvenience this might cause.
Posted on May 17, 12:40 UTC

AEM - Merlot Platform Maintenance Jun 2, 08:00-20:00 UTC

We will be performing maintenance on Merlot's primary database. During the maintenance window, the platform will run in reduced functionality mode, with Jobs, Reports, Auditing, PSA/Datto Sync, API, MDM functionality disabled. RTO and alerting will remain active, though devices reconnections should be expected, and the CSM will be unavailable for around 10 minutes during the window.

While the CSM will remain available, changes should be avoided during this period and it should be used on a read-only basis.

Anytime service is interrupted there is an impact to your business, and for this we apologize. We hope to complete the maintenance early, and will keep you up to date with progress during the day.
Posted on May 11, 16:39 UTC

Past Incidents

May 25, 2018

PSA - Degraded Performance

Resolved - This incident has been resolved.
May 25, 12:11 UTC

Monitoring - Our Engineering Team has now fully restored the service and we are monitoring the platform.

An RCA will be provided in due course.

We apologise for the inconvenience.
May 25, 09:20 UTC

Investigating - We are currently receiving reports that customers are unable to access certain functionalities such as LiveReports, Attachments and Classification Icons. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as new information becomes available.
May 25, 08:34 UTC

May 24, 2018

Major Release Autotask Endpoint Backup

Completed - The scheduled maintenance has been completed.
May 24, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 UTC

Scheduled - During the late ours of the evening, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:26 UTC

Major Release Autotask Workplace

Completed - The scheduled maintenance has been completed.
May 24, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 UTC

Scheduled - During the late hours of the evening, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:11 UTC

Major Release Autotask Endpoint Backup

Completed - The scheduled maintenance has been completed.
May 24, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:00 UTC

Major Release Autotask Workplace

Completed - The scheduled maintenance has been completed.
May 24, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:00 UTC

Major Release Autotask Endpoint Backup

Completed - The scheduled maintenance has been completed.
May 24, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC

Scheduled - During the early hours of the morning, we will be rolling out the Autotask Endpoint Backup 2018.1 service update.
You may experience temporary inability to connect to Autotask Endpoint Backup while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://backup.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:24 UTC

Major Release Autotask Workplace

Completed - The scheduled maintenance has been completed.
May 24, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC

Scheduled - During the early hours of the morning, we will be rolling out the Autotask Workplace 2018.2 service update.
You may experience temporary inability to connect to Autotask Workplace while we update the service.

Expected downtime: Less than 20 mins

Please consult the Release Notes for more information about the new features and updates

https://awp.autotask.net/managerhelp/Content/1_GENERAL/Release_Notes/2018_2.htm

Go to our Youtube Channel for our Release Overview video

https://www.youtube.com/watch?v=Ji1GPllZCE8&
May 24, 08:09 UTC

Major Release Autotask Endpoint Backup

Completed - The scheduled maintenance has been completed.
May 24, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:30 UTC

Major Release Autotask Workplace

Completed - The scheduled maintenance has been completed.
May 24, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:15 UTC

May 23, 2018

PSA - Limited Release and UK Limited Release ZONES - 2018.1 Major Release

Completed - The 2018.1 Major release update has been completed.
May 23, 02:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 01:45 UTC

Scheduled - This is the deployment of 2018.1 which includes: Account Locations, Lines of Business, New Task User Interface and more.

Follow the URL below to our 2018.1 Release information Page for a detailed list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
May 23, 01:42 UTC

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

PSA - AE and AW2 Zones - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:01 UTC

Scheduled - In order to provide you with the best possible service, we are performing maintenance on one of our database nodes. During this maintenance period, customers may experience an interruption in service lasting up to 5 minutes. Though this is a brief interruption, we feel it is important to make you aware. We apologize for the short notice and for any inconvenience this might cause.
Maintenance ID#20180515.0711
May 15, 19:58 UTC

May 16, 2018

PHL Datacenter Outside Vendor Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 UTC

Scheduled - Attention Customers: We were just informed by one of our vendors that they will be performing maintenance on one of our Direct Internet Access (DIA) circuits at the PHL Datacenter. Of course we have redundant DIA circuits at this location and by two different vendors. While there is no expected impact, during this maintenance window there is a potential for up to 2 incidents of potential latency if you fail over to the redundant path. Even though there is no expected impact, we feel it is important to make you aware.
Maintenance ID#: 14537494
May 9, 15:10 UTC

Mantenimiento de proveedor externo del Centro de datos de Filadelfia

Completed - The scheduled maintenance has been completed.
May 16, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 UTC

Scheduled - Atención, clientes: Uno de nuestros proveedores nos acaba de informar que llevará a cabo mantenimiento en uno de nuestros circuitos de acceso directo a Internet en el Centro de datos de Filadelfia. Actualmente, contamos con circuitos redundantes de acceso directo a Internet en esta ubicación de dos proveedores distintos. Aunque no esperamos que haya ningún impacto, durante esta ventana de mantenimiento puede haber hasta 2 incidentes de posible latencia si no logra acceder a la ruta de acceso redundante. Nuevamente, a pesar de que no anticipamos ningún impacto negativo, sentimos que era importante que estuviera informado al respecto.
Id. de mantenimiento #14537494
May 9, 15:09 UTC

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

Wartung im LON Rechenzentrum durch externen Anbiete

Completed - The scheduled maintenance has been completed.
May 13, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC

Scheduled - Mitteilung an unsere Kunden: Wir wurden soeben vom Betreiber unseres Rechenzentrums informiert, dass ein externer Anbieter neuere Ausrüstung zur Infrastruktur des Netzwerks hinzufügen wird. Zwar werden keine Auswirkungen erwartet, jedoch kann es möglicherweise zu zeitweiliger Latenz und Serviceunterbrechungen kommen. Auch wenn dies unwahrscheinlich ist, möchten wir Sie dennoch darauf hinweisen.
Bitte entschuldigen Sie die späte Ankündigung!
Wartungs-ID: CHG0415982
May 8, 19:06 UTC

LON Datacenter Outside Vendor Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC

Scheduled - Attention customers: We were just informed by our data center provider that an outside vendor will be adding newer equipment to their network infrastructure. While there is no expected impact, there is a potential for intermittent latency and service interruptions. Even though there is no expected impact, we feel it is important to make you aware.
Our apologies for the late notice!
Maintenance ID# CHG0415982
May 8, 19:04 UTC

May 11, 2018

No incidents reported.

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