All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AEB - Cell AU14 - Database maintenance Aug 16, 14:00-15:00 UTC
We will be performing scheduled maintenance on cell AU14 during this period, and the Autotask Endpoing Backup service will be unavailable on this cell for up to 15 minutes during this time,
Posted on Aug 13, 13:19 UTC
AWP - Cell AU5 - Database maintenance Aug 16, 14:00-15:00 UTC
We will be performing scheduled maintenance on cell AU5 (Australian region) during this period, and the Autotask Workplace service will be unavailable on this cell for up to 15 minutes during this time,
Posted on Aug 13, 13:17 UTC
PSA - Autotask Deutsch - 2018.1 Major Release Aug 18, 19:00-23:00 UTC
Dies ist die Bereitstellung von 2018.1 mit den folgenden Funktionen: Firmenstandorte, Geschäftssparten, neue Benutzeroberfläche für Aufgaben und vieles mehr. Nutzen Sie die nachfolgende URL zur Informationsseite für Version 2018.1, um eine detaillierte Liste dieser neuen Funktionen und Verbesserungen zu erhalten.

https://ww7.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Aug 10, 15:08 UTC
PSA - Autotask Español - Versión principal 2018.1 Aug 18, 19:00-23:00 UTC
Esta es la implementación de 2018.1, la que incluye lo siguiente: Ubicaciones de empresa, Líneas de negocios, Nueva interfaz de usuario de tareas y más. Vaya a la URL a continuación para acceder a nuestra página de información de la versión 2018.1. Aquí, verá una lista detallada de estas fabulosas nuevas características y mejoras.

https://ww12.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Aug 10, 15:05 UTC
PSA - DE Zone - Wartung im LON Rechenzentrum Aug 22, 20:00-21:00 UTC
Um allen unseren Benutzern besseren Service bieten zu können, werden wir in unserem Londoner Rechenzentrum eine Wartung vornehmen, damit unsere Kunden gleichmäßig auf unsere Sitzungsanbieter verteilt werden. In diesem Zeitraum werden Kunden möglicherweise bei ihrer aktuellen Sitzung abgemeldet und müssen sich erneut anmelden.

Maintenance ID# 20180808.0560
Posted on Aug 10, 15:29 UTC
PSA - UK2 Zone - LON Datacenter Maintenance Aug 22, 20:00-21:00 UTC
In order to provide better service to all of our users, we are going to be performing maintenance on our London Datacenter to balance our customers across our session providers. During this window, customers may be logged out of their current sessions requiring them to log back in.
Maintenance ID# 20180808.0560
Posted on Aug 10, 15:27 UTC
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
PSA- AE Zone - Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:00 UTC
Scheduled - We are going to be performing maintenance of our AE zone in order to proactively increase customer attachment storage.

During this window, Customers in the AE Zone, will experience a service interruption of up to 30 minutes during this maintenance window where the following will not be available:

· Customer Attachments

· Key Account Icons

· Logos

· Live Reports

We apologize for any disruption that this may cause. Thank you!

Maintenance ID / AT Ticket #T20180726.0791
Jul 26, 20:11 UTC
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
PSA - AE Zone - Email Parsing/Ticket creation delays
Resolved - The backlog has been fully processed and emails will create tickets as they come in.

We apologise for the inconvenience.
Aug 8, 14:02 UTC
Identified - The root cause has been identified and the backlog is being processed rapidly. We are expecting the backlog to be entirely processed in the next 30 minutes.
Aug 8, 13:32 UTC
Update - We are continuing to investigate this issue. Emails are being processed and will generate tickets over time.
Aug 8, 12:16 UTC
Investigating - We are currently receiving reports that customers are experiencing delays with our Email Parsing functionality. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided as soon as new information becomes available.
Aug 8, 11:36 UTC
Aug 7, 2018
AWP - Cell EU2 - Database maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on cell EU2 during this period, and the Autotask Workplace service will be unavailable on this cell for up to 15 minutes during this time,
Aug 2, 08:23 UTC
Aug 6, 2018
AEM - Pinotage - 6.0.0 Major Release
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 16:00 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Jul 13, 17:23 UTC
AEM - Concord - Devices Going Offline - 502/503/504 errors - Unable to Connect - Under Investigation
Resolved - This incident has been resolved.
Aug 6, 22:24 UTC
Update - We are continuing to monitor for any further issues.
Aug 3, 18:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 15:38 UTC
Update - UPDATE - Our teams have implemented changes, and expect all systems to return to normal operations shortly. Alert generation (*Alert tickets into PSA) will appear as delayed as we catch up - this should be fully rectified in 20/30 minutes.

We continue to monitor all systems, and will follow up on any support incidents with an RCA after a full investigation into the root cause of today's behaviors. We sincerely apologize for the impact today, and appreciate all of your patience!
Aug 3, 15:36 UTC
Update - Our teams continue to work to address this behavior. We will update this page shortly with any additional details as to the status. Agents may continue to go offline at times while we sort this out.

Thank you for your patience - We apologize for any negative impact.
Aug 3, 14:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 3, 13:55 UTC
Investigating - We are currently investigating reports of agents going offline on the Concord platform. We will update this page within 30 minutes with additional information as our teams assess the source of this behavior. Thank you for your patience!
Aug 3, 13:49 UTC
Reports of Email Processing Delays in the PHL Data Center
Resolved - This incident has been resolved.
Aug 6, 11:30 UTC
Monitoring - We have identified and resolved the underlying issue causing email processing delays All queued and incoming emails are now being processed. We will continue to monitor system health to ensure that the cause of the delay is resolved. We apologize for the inconvenience this has caused.
Aug 3, 18:40 UTC
Investigating - We are receiving reports of email processing delays in our PHL Data Center. Our Engineering team is working to resolve the underlying issue. In the meantime, messages will be queued and processed once this issue has been resolved. We apologize for any inconvenience you may be experiencing. Updates will be provided every 30 minutes or sooner as new information comes available.
Aug 3, 18:14 UTC
Aug 5, 2018

No incidents reported.

Aug 4, 2018
AEM - Pinotage - 503 Errors - Unable to access the Agent Browser - Resolved
Resolved - This incident has been resolved.
Aug 4, 01:31 UTC
Monitoring - Tonight following our maintenance we received a few reports of customers.unable to access the agent browser, receiving a 503 error.

After investigating the behavior our teams have confirmed the behavior should no longer be persisting. We apologize for any inconvenience, and thank you for your patience.
Aug 4, 00:02 UTC
Aug 3, 2018
Pinotage - Pre-release Maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:00 UTC
Scheduled - Dear valued customer,

An additional maintenance window is necessary ahead of our main Merlot release on the 2nd of August.

During this additional maintenance, customers may experience a slow down in Agent functionality.
Jul 26, 15:38 UTC
AEM - Concord - Devices Unable to connect to platform - Under investigation
Resolved - This incident has been resolved.
Aug 3, 01:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 18:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 17:56 UTC
Investigating - We are investigating reports of Agents not connecting to the platform from customers on Concord. Our OPS team is aware and working to identify and resolve the issue. Thank you for your patience!
Aug 2, 17:49 UTC
Aug 2, 2018
AEM - Merlot - 6.0.0 Major Release
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:00 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.
 
6.0.0 Release Contents
 
This release contains many new features, including:
• Reports Re-factor
• AV detection and monitoring Re-factor
• Patch Management Enhancements
• Plus many fixes...
plus the below bug fixes:
 
For full details, the AEM 6.0.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv6.0.0.htm
Jul 13, 17:22 UTC
Aug 1, 2018
Merlot - Pre-Release Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 18:00 UTC
Scheduled - Dear valued customer,

An additional maintenance window is necessary ahead of our main Merlot release on the 2nd of August.

During this additional maintenance, customers can expect their devices to reconnect, and there may be some slow down to the CSM and Agent Browser.
Jul 26, 15:36 UTC
AEM - Syrah Platform Critical Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:00 UTC
Scheduled - In order to provide you with the best possible service, we need to perform a critical maintenance on our Syrah platform. During this window, customers can expect their devices to reconnect, and there may be some slow down to the CSM and Agent Browser. We apologize for the late notice!
Jul 31, 12:07 UTC
AEM - Concord and Zinfandel Platforms Critical Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:00 UTC
Scheduled - In order to provide you with the best possible service, we need to perform a critical maintenance on our Concord and Zinfandel platforms. During this window, customers can expect their devices to reconnect, and there may be some slow down to the CSM and Agent Browser. We apologize for the late notice!
Jul 31, 12:07 UTC
Jul 31, 2018

No incidents reported.

← Incident History Powered by Statuspage