All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (English Europe and Asia) ? Operational
UK 2 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
French (Français) ? Operational
Italian (Italiano) ? Operational
Pre-Release ? Operational
Report Data Warehouse Operational
Autotask Endpoint Management (AEM) Operational
Pinotage ? Operational
Merlot ? Operational
Zinfandel ? Operational
Concord ? Operational
Syrah ? Operational
Autotask Workplace (AWP) Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Autotask Endpoint Backup (AEB) Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is a Platform and Agent maintenance release. Customers may experience brief agent disconnects during the update window.

For more information around the 2017-0-3 release please consult our online help http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotes2017-0-3MaintenanceRelease.htm
Posted on May 23, 10:07 UTC
This is a Platform and Agent maintenance release. Customers may experience brief agent disconnects during the update window.

For more information around the 2017-0-3 release please consult our online help http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotes2017-0-3MaintenanceRelease.htm
Posted on May 23, 10:08 UTC
Past Incidents
May 27, 2017

No incidents reported today.

May 26, 2017

No incidents reported.

May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:00 UTC
Scheduled - This is a Platform and Agent maintenance release. Customers may experience brief agent disconnects during the update window.

For more information around the 2017-0-3 release please consult our online help http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotes2017-0-3MaintenanceRelease.htm
May 23, 10:06 UTC
May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC
Scheduled - This is a Platform and Agent maintenance release. Customers may experience brief agent disconnects during the update window.

For more information around the 2017-0-3 release please consult our online help http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2017/ReleaseNotes2017-0-3MaintenanceRelease.htm
May 23, 10:04 UTC
May 23, 2017

No incidents reported.

May 22, 2017
Completed - The scheduled maintenance has been completed.
May 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 UTC
Scheduled - This is a Platform and Agent maintenance release. Customers may experience brief agent disconnects during the update window.
May 22, 08:51 UTC
Resolved - The issue affecting the UK and UK2 zones, causing slowness with navigating in Autotask PSA has been resolved.
May 22, 11:06 UTC
Monitoring - Our Teams have identified the issue and diligently worked on resolving it. As a result, the performance of Autotask PSA on the UK and UK2 zones should be back to normal levels.

We apologise for the inconvenience caused.
May 22, 09:04 UTC
Investigating - We are currently receiving reports that customers are experiencing high latency with the PSA platform. Our team is working to address this problem and have it resolved as soon as possible. Regular updates will be provided.

We apologise for the inconvenience.
May 22, 08:01 UTC
May 21, 2017

No incidents reported.

May 20, 2017
Completed - The scheduled maintenance has been completed.
May 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 UTC
Scheduled - In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.
May 10, 19:09 UTC
Completed - The scheduled maintenance has been completed.
May 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 UTC
Scheduled - Con del fin de proporcionarle el mejor servicio, realizaran tareas de mantenimiento de algunos de nuestros servidores de base de datos.

El impacto: No hay impacto esperado en nuestros servicios.
May 10, 19:09 UTC
Completed - The scheduled maintenance has been completed.
May 20, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:00 UTC
Scheduled - In order to provide you with the best possible service, we will be making improvements to out network.

Impact: Some AW2 customers may experience up to one brief interruption in service; lasting no more than 5 minutes
May 16, 20:09 UTC
May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
Scheduled - Afin de vous fournir le meilleur service possible, nous effectuerons une maintenance sur certains de nos serveurs de base de données.

Impact: Les clients peuvent expérimenter 2 brèves interruptions de 15 minutes.
May 11, 19:46 UTC
Completed - The scheduled maintenance has been completed.
May 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
Scheduled - In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect ( 2 brief (up to 15 minute) interruptions in service.
May 11, 19:45 UTC
Completed - The scheduled maintenance has been completed.
May 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze bis zu 15 Minuten betriebsstörungen könnten vorkommen.
May 11, 19:46 UTC
Completed - The scheduled maintenance has been completed.
May 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 UTC
Scheduled - Per assicurare il miglior servizio possibile stiamo per effettuare una manutenzione di alcuni dei nostri Server Database.

Impatto: C’è una possibilità di 2 brevi interruzioni di servizio fino a 15 minuti.
May 11, 19:46 UTC
May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one brief interruption in Data Warehouse service, lasting up to 5 minutes.
May 17, 20:31 UTC
May 17, 2017
Resolved - Se ha resuelto este problema.
May 17, 11:36 UTC
Monitoring - Nuestro equipo ha realizado ajustes que creemos que resolverán los problemas que estaban experimentando nuestros usuarios. Continuaremos monitoreando para asegurarnos de que los sistemas sigan estables.
May 16, 19:38 UTC
Investigating - Estamos recibiendo reportes de que nuestros clientes están experimentando problemas con nuestra funcionalidad de análisis de correo electrónico. Nuestro equipo está trabajando para resolver el problema lo antes posible.

¡Lamentamos este inconveniente! Le brindaremos actualizaciones cada 30 minutos o tan pronto como tengamos nueva información.
May 16, 19:18 UTC
Resolved - This issue has been resolved
May 17, 11:35 UTC
Monitoring - Our team has identified and corrected the the issue. All mail is being processed normally again. We will continue to monitor to ensure that systems remain stable.

Thank you for your patience and understanding.
May 16, 19:37 UTC
Investigating - We are currently receiving reports that customers are experiencing issues with our Email Parsing functionality. Our team is working to address the issue and have it resolved as soon as possible.

We apologize for this experience! Updates will be provided every 30 minutes or sooner as new information comes available.
May 16, 19:17 UTC
Completed - The scheduled maintenance has been completed.
May 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:30 UTC
Scheduled - In order to provide you with the best possible service, we will be making improvements to out network.

Impact: Some LR, some AE and all AE2 customers may experience up to one brief interruption in service; lasting no more than 5 minutes.
May 16, 20:06 UTC
May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 10:00 UTC
Update - Please kindly note that we have to extend the duration of the maintenance by another hour.
May 16, 08:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:01 UTC
Scheduled - In order to provide you with the best possible service, we will be performing maintenance on the Zinfandel platform.

Impact: During this time, customers may experience agent disconnections and reconnections and latency. Any data changes made in CSM during this maintenance window could be lost.
Apr 28, 19:44 UTC
Completed - The scheduled maintenance has been completed.
May 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 UTC
Scheduled - In order to provide you with the best possible service, we will be making improvements to out network.

Impact: Customers may experience up to 3 brief interruptions in service; each lasting no more than 5 minutes.
May 15, 20:29 UTC
Completed - The scheduled maintenance has been completed.
May 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 UTC
Scheduled - In order to provide you with the best possible service, we will be making improvements to out network.

Impact: Customers may experience up to 3 brief interruptions in service; each lasting no more than 5 minutes.
May 15, 20:30 UTC
May 15, 2017
Completed - The scheduled maintenance has been completed.
May 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 UTC
Scheduled - In order to provide you with the best possible service, we will be performing maintenance on the Pinotage platform.

Impact: During this time, MDM service will be unavailable and customers may experience agent disconnections and reconnections and latency.
Apr 28, 19:44 UTC
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.