All Systems Operational
Autotask Professional Services Automation (PSA) Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
French (Français)   ? Operational
Italian (Italiano)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Autotask Endpoint Management (AEM) Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace (AWP) Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup (AEB) Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AEM - Concord Platform Maintenance Apr 20, 08:00-10:00 UTC
In order to provide you with the best possible service, we need to perform an emergency maintenance on our Concord platform. During the maintenance window, customers may notice very brief periods of latency and instances of agent disconnections. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Posted on Apr 18, 13:32 UTC
PSA - PHL Data Center - Database Server Maintenance Apr 22, 13:00-14:00 UTC
In order to provide you with the best possible service, we need to perform maintenance on our servers in the PHL Data Center. During the maintenance window below, some customers within this zone may experience one or two interruptions lasting up to 5 minutes each. Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 2018422.0001
Posted on Apr 19, 18:04 UTC
AEM - Zinfandel Platform - Maintenance Apr 28, 08:00-20:00 UTC
In order to provide you with the best possible service, we will be performing maintenance on Zinfandel’s primary database. During the maintenance window, the platform will run in reduced functionality mode with Jobs, Reports, Auditing, PSA/Datto Sync, API, MDM functionality disabled. RTO and alerting will remain active, though devices reconnections should be expected, and the CSM will be unavailable for around 10 minutes towards the end of the window. The CSM will remain available, however changes should be avoided during this period and it should be used on a read-only basis.
Maintenance ID: 20180315.2
Posted on Mar 15, 16:09 UTC
PSA - Mantenimiento de Firewall del Centro de datos de Filadelfia Apr 28, 18:00-19:30 UTC
Para brindarle el mejor servicio posible, implementaremos equipo de Firewall de última generación con el fin de aumentar la seguridad y la flexibilidad. Durante esta ventana, es posible que los clientes experimenten interrupciones intermitentes en el servicio de hasta 15 minutos durante la transición al nuevo equipo. Aunque se trata de interrupciones breves, sentimos que es importante que usted sepa esto de antemano. Cada vez que se interrumpe el servicio, puede haber un impacto en su negocio, y lamentamos esta situación.

Id. de mantenimiento # 20180412.0583
Posted on Apr 13, 11:19 UTC
PSA - PHL Data Center Firewall Maintenance Apr 28, 18:00-19:30 UTC
In order to provide you with the best possible service, we are implementing new Next-Generation Firewall Equipment to increase security and flexibility. During this window, Customers may experience up to 15 minutes of intermittent service interruptions during the cutover to the new equipment. Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.

Maintenance ID# 20180412.0583
Posted on Apr 13, 11:18 UTC
Past Incidents
Apr 20, 2018

No incidents reported today.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
PSA - Pre-Release and Limited Release Zones - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone may experience up to two interruptions lasting up to 5 minutes each. Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 15:09 UTC
PSA – DE Zone - Datenbank-Serverwartung
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - Um Ihnen den bestmöglichen Service bieten zu können, müssen wir Sicherheits-Patches bei allen unseren Datenbank-Servern installieren. Während des Wartungszeitraums kann es bei einigen Kunden in dieser Zone zu einer einzelnen Serviceunterbrechung von weniger als 5 Minuten kommen. Auch wenn dies nur eine kurze Unterbrechung ist, möchten wir Sie dennoch darauf hinweisen. Jede Serviceunterbrechung hat Auswirkungen auf Ihre Geschäfte, und dafür möchten wir uns entschuldigen.

Wartungs-ID: 20180321.0562
Mar 26, 15:06 UTC
PSA - America West Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:10 UTC
PSA - UK2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience two less than 5 minute interruptions in service. Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 15:04 UTC
PSA - UK Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 14:53 UTC
PSA - America East 2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:02 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Reports of Email Processing Delays on the UK zone
Resolved - The Email Processing service performance is within normal parameters and emails queued up due to an earlier issue should be successfully processed.

We apologise for the inconvenience.
Apr 16, 13:14 UTC
Monitoring - We are receiving reports of email processing delays on the LON zone. Our Engineering team has resolved the underlying issue that caused the emails to queue up for processing.
The service is currently working through the queue and we are monitoring the processing performance.

We apologise for the inconvenience.
Apr 16, 12:16 UTC
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
PSA - UK and UK2 Zones - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 UTC
Scheduled - This notice is to let you know that will be moving customer database instances serving the UK and UK2 zones so that we can investigate the cause of a failed hardware component. During the maintenance window, some customers will experience up to a 5 minute interruption in service while this move is underway. While multiple redundancies remain in place, we'd prefer to control the time at which this occurs to minimize disruption to your business. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.

Maintenance ID #20180413.0679
Apr 13, 18:48 UTC
Apr 12, 2018
AEM - Pinotage Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 16:00 UTC
Scheduled - We will be undertaking maintenance on the Pinotage platform between the hours of 16:00 and 19:00 UTC.

Please note that this release includes Platform AND agent updates and therefore customers may experience a couple of brief Agent disconnections during the update window.

Full details of this release are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.7.0MaintenanceRelease.htm
Mar 27, 14:34 UTC
PSA - America East Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 12:47 UTC
PSA - America West Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:01 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:09 UTC
PSA - UK2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:01 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 15:02 UTC
PSA - America East 2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:01 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:00 UTC
Apr 11, 2018
AEM - Merlot Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 UTC
Scheduled - We will be undertaking maintenance on the Merlot platform between the hours of 16:00 and 19:00 UTC.

Please note that this release includes Platform AND agent updates and therefore customers may experience a couple of brief Agent disconnections during the update window.

Full details of this release are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.7.0MaintenanceRelease.htm
Mar 27, 14:33 UTC
PSA - AU Zone - Database Server maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 12:40 UTC
AEM - Concord Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 UTC
Scheduled - We will be undertaking maintenance on the Concord platform between the hours of 08:00 and 11:00 UTC.

Please note that this release includes Platform AND agent updates and therefore customers may experience a couple of brief Agent disconnections during the update window.

Full details of this release are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.7.0MaintenanceRelease.htm
Mar 27, 14:29 UTC
PSA - UK Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience two less than 5 minute interruptions in service. Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 14:49 UTC
PSA – ES Zone - Mantenimiento de servidores de base de datos
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Con la finalidad de brindarle el mejor servicio posible, necesitamos instalar revisiones de seguridad a todos nuestros servidores de base de datos. Durante los períodos de mantenimiento que se señalan a continuación, algunos clientes en esta zona experimentarán una única interrupción en el servicio de menos de 5 minutos. Aunque se trata de una interrupción breve, creemos que es importante informarle al respecto. Cada vez que hay una interrupción en el servicio, existe un impacto para su negocio, y le ofrecemos nuestras disculpas del caso.

Id. de mantenimiento # 20180321.0562
Mar 26, 15:05 UTC
PSA - America West 2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:21 UTC
Apr 10, 2018
AEM - Zinfandel Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 UTC
Scheduled - We will be undertaking maintenance on the Zinfandel platform between the hours of 08:00 and 11:00 UTC.

Please note that this release includes Platform AND agent updates and therefore customers may experience a couple of brief Agent disconnections during the update window.

Full details of this release are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.7.0MaintenanceRelease.htm
Mar 27, 14:27 UTC
Apr 9, 2018

No incidents reported.

Apr 8, 2018
PSA - UK and UK2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience up to two less than 5 minute interruptions in service. The specific schedule is noted below. 

single outage 4/6/2018 between 02:00 and 03:30 
single outage 4/8/2018 between 20:00 and 21:00
two outages 4/11/2018 UTC between 01:00 and 03:00 
single outage 4/17/2018 UTC 01:00 and 03:30 

Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize. 
Maintenance ID# 20180321.0562
Apr 5, 20:50 UTC
Apr 7, 2018

No incidents reported.

Apr 6, 2018
AEM - Syrah Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 UTC
Scheduled - We will be undertaking maintenance on the Syrah platform between the hours of 08:00 and 11:00 UTC.

Please note that this release includes Platform AND agent updates and therefore customers may experience a couple of brief Agent disconnections during the update window.

Full details of this release are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesAEMv5.7.0MaintenanceRelease.htm
Mar 27, 14:25 UTC
PSA - America West 2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:20 UTC
PSA - America West Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 13:08 UTC
PSA - UK2 Zone - Database Server maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience up to two less than 5 minute interruptions in service. The specific schedule is noted below.

single outage 4/6/2018 between 01:00 and 03:30
single outage 4/8/2018 between 20:00 and 21:00
single outage 4/12/2018 UTC between 01:00 and 03:00
two outages 4/17/2018 UTC 01:00 and 03:30

Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 15:01 UTC
PSA - America East Zone - Database Server maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience a single less than 5 minute interruption in service. Even though this is a brief interruption, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 12:46 UTC
PSA - UK Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 02:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience up to two less than 5 minute interruptions in service. The specific schedule is noted below.

single outage 4/6/2018 between 02:00 and 03:30
single outage 4/8/2018 between 20:00 and 21:00
two outages 4/11/2018 UTC between 01:00 and 03:00
single outage 4/17/2018 UTC 01:00 and 03:30

Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 14:47 UTC
PSA - America East 2 Zone - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 UTC
Scheduled - In order to provide you with the best possible service, we need to install security patches to all of our database servers. During the maintenance windows below, some customers within this zone will experience up to two less than 5 minute interruptions in service. The specific schedule is noted below.

two outages 4/6/2018 UTC between 01:00 and 03:00
single outage 4/12/2018 UTC between 01:00 and 03:00
single outage 4/17/2018 UTC 01:00 and 03:30

Even though these are brief interruptions, we feel it is important to make you aware. Anytime service is interrupted there is an impact to your business, and for this we apologize.
Maintenance ID# 20180321.0562
Mar 26, 12:59 UTC
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